Band 3 Assistant Technical Officer

Transformation Unit; Birmingham; Híbrido; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full NHS terms and conditions

Relocation payment support

Discounts for local retailers

Dedicated well-being services

Flexible working

Descripción de la vacante

Birmingham Community Healthcare NHS Foundation Trust is recruiting for a Band 3 Assistant Technical Officer in Radiology. The role involves clerical duties, patient reception, appointment bookings and supporting Radiographers during Ultrasound procedures.

The post requires multi-skilled coordination within the Radiology Department and Dental Division, with evening clinic cover on a rotational basis. NHS terms apply, with a salary in the banding range.

Formación

• GCSE passes or relevant clerical qualifications.
• Relevant qualifications for the role.
• Experience working in a hospital setting is desirable.
• Experience working with a wide range of professionals and general public.

Responsabilidades

• Provide efficient administrative and operational support within Radiology; greet patients and manage appointments.
• Support staff with radiology workflows, clerical duties and equipment QA.
• Handle inquiries, monitor emails, assist in audits and meetings.

Conocimientos

Team collaboration

Prioritisation

Patient enquiry handling

Working under pressure

Educación

GCSE passes

Relevant clerical qualifications

Herramientas

Radiology Information System

Phosphor plate processing

Ultrasound assistance

Descripción del empleo

Main area Radiology Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (08:00 - 20:00) Job ref 820-8196254-DEN

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site BDH Town Birmingham Salary £25,760 - £27,476 per annum (pro rata) Salary period Yearly Closing 09/11/2026 23:59

Band 3 Assistant Technical Officer

Band 3

Job overview

The post holder will provide a comprehensive support service to staff within the Radiology Department and the Dental Division, including Community Dental Services, while managing their own workload effectively. This is a multi-skilled role requiring close liaison with colleagues to ensure full coverage of Radiology support services.

The role includes acting as a Radiographer Helper, assisting Consultant Radiologists during Ultrasound procedures. Duties combine phosphor plate processing with clerical responsibilities in a busy, specialised Radiology Department. The post holder will also be responsible for trouble shooting processor issues, and Quality Assurance for equipment used in undergraduate teaching and trainee education.

Evening clinic cover is required on a rotational basis, encompassing both clinical and clerical duties.

Main duties of the job

The post holder will provide a comprehensive support service to staff within the Radiology Department and the Dental Division, including Community Dental Services, while managing their own workload effectively. This is a multi-skilled role requiring close liaison with colleagues to ensure full coverage of Radiology support services.

The role includes acting as a Radiographer Helper, assisting Consultant Radiologists during Ultrasound procedures. Duties combine phosphor plate processing with clerical responsibilities in a busy, specialised Radiology Department. The post holder will also be responsible for trouble shooting processor issues, and Quality Assurance for equipment used in undergraduate teaching and trainee education.

Evening clinic cover is required on a rotational basis, encompassing both clinical and clerical duties.

Working for our organisation

Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Detailed job description and main responsibilities

The post holder will provide efficient administrative and operational support within the Radiology Department, including welcoming patients, maintaining accurate records on the Radiology Information System, and managing appointment bookings in line with national targets and IR(ME)R requirements.

The role involves handling patient and clinician enquiries, monitoring emails and image transfer systems, supporting film copying services, and liaising closely with multidisciplinary teams. Additional responsibilities include stock control, staff training on radiology systems, participation in audits and meetings, and ensuring confidentiality, health and safety, and environmentally sustainable working practices are maintained at all times.

Person specification

Qualifications

• Good general education, GCSE passes or relevant clerical qualifications
• Relevent Qualifications

Experience

• Relevant experince in hospital setting

Experience

• Experience in working with a wide range of professionals
• Previous administration experience

Experience

• Relevant organisational skills
• Experience with working with the general public

Skills and Knowledge

• Ability to demonstrate knowledge of NHS access targets and timescales, particularly those that apply to hospital dentistry, familiarity with medical and surgical patient treatment pathways
• Ability to work as a member of the team
• Ability to follow task through to completion
• Ability to use own initiative and prioritise workload in a methodical approach to work
• Ability to work under pressure

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.