Band 2 Receptionist/Admin Support - Community Paeds

Birmingham Community Healthcare NHS foundation Trust; Garretts Green; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a Band 2 Receptionist/Admin Support for the Community Paediatrics service. The role provides admin and reception support, acting as the first point of contact for patients, families and professionals, and contributes to the smooth running of outpatient clinics.

You will manage enquiries, maintain records, process correspondence and support a multidisciplinary team while upholding confidentiality and high-quality standards across the

Qualifications

• Experience as a receptionist or administrative assistant.
• Proven ability to manage inquiries and maintain records.
• Strong organisational and communication skills.

Responsibilities

• Provide administrative and reception support to the Community Paediatric Service.
• Be the first point of contact for patients, families and professionals.
• Maintain patient records and process correspondence in line with governance standards.
• Support outpatient clinics with list prep, interpreters, and clinic documentation.
• Update PAS patient records and liaise with clinical staff to aid service delivery.

Skills

Reception experience

Administrative support

Customer service

Job description

Band 2 Receptionist/Admin Support - Community Paeds

Company:

Company: Birmingham Community Healthcare NHS foundation Trust

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.

The Administration Assistant/Receptionist provides administrative and reception support to the Community Paediatric Service. The post holder will be a first point of contact for patients, families and professionals, undertaking a range of duties including managing enquiries, maintaining patient records, processing correspondence and supporting the efficient delivery of outpatient clinics. Working as part of a multidisciplinary team, the post holder will ensure a professional, confidential and high-quality service at all times.

• Provide administrative support to outpatient clinics, including answering telephone enquiries and relaying messages.


• Prepare, track, retrieve, file and archive patient medical records in line with Information Governance standards.


• Process clinical correspondence, reports and referrals, ensuring accurate patient information and timely distribution/scanning.


• Support clinic administration by preparing clinic lists, arranging interpreters, handling clinic documentation and processing activity sheets.


• Maintain and update patient records on the Patient Administration System (PAS).


• Liaise with consultants, medical secretaries, Central Booking Service and other healthcare professionals to support service delivery.


• Manage incoming and outgoing post and provide general office support, including stationery monitoring and equipment issues.


• Assist with routine administrative tasks, including repeat prescription administration and routine correspondence as required.


• Ensure departmental procedures, Trust policies and administrative standards are followed at all times.


• Undertake other duties appropriate to the role and support the Trust's sustainability objectives.

Be Part of Our Team...

Birmingham Community Healthcare NHS foundation Trust – known as BCHC – and its 5,000 staff are dedicated to delivering the best care they can to those using our services, and to helping build healthy communities.

The team deliver more than 100 different NHS services for people of all ages – from birth through childhood and adult life to older years.

BCHC provides core community health services for the 1.1 million people of Birmingham and also a range of specialist rehabilitation and dental services for the 6.5 million people across the wider West Midlands region.

BCHC colleagues are focused on delivering safe, high quality care, working across a range of locations including people’s own homes, community clinics and hospital settings. BCHC actively works in integrated style with a range of partner organisations across health and social care, and promotes equitable access for all to NHS services.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Comply with all Trust policies and procedures and departmental Standard Operating Procedures. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

This advert closes on Friday 23 Oct 2026

Birmingham Community Healthcare NHS foundation Trust

Birmingham Community Healthcare NHS foundation Trust

Birmingham Community Healthcare NHS foundation Trust