Band 2 Support Team Assistant

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Leicestershire Partnership NHS Trust invites applications for a Support Team Assistant within the Leicestershire Nutrition and Dietetic Service (Community) based in Leicester. The role involves handling daily telephone contacts with patients and health professionals, and supporting appointment bookings and general admin tasks.

You will need excellent administrative and communication skills, be proficient with computers and able to use clinical systems to update patient details, arrange

Qualifications

• Efficient administration and strong organisational abilities.
• Excellent communication and confident telephone manner.
• Proficient with computers and basic filing tasks.

Responsibilities

• Speak with patients and health professionals on the telephone daily with a professional manner.
• Use clinical systems to check/update patient details, arrange appointments, and generate correspondence.
• Prepare post, information packs and manage filing of paper-based information.

Skills

Telephone communication

Administrative skills

Computer literacy

Tools

Clinical systems

Job description

Job Overview

Come and join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! Hours of work 37.5 hours per week Monday to Friday.

The Leicestershire Nutrition and Dietetic Service has a vacancy for an efficient Support Team Assistant with excellent administration and communication skills to work in our fast-paced Admin Support Team contributing towards the day to day running of the appointment booking team and general admin functions. Leicester Nutrition and Dietetic Service (Community) has a team of approximately 100 staff, made of Dietitians, Community Nutritionists, Dietetic Support Workers and Support Team Staff covering the population of Leicester, Leicestershire & Rutland.

Job Description Summary (Main Duties And Responsibilities)

• The role will involve speaking to patients and health professionals on the telephone on a daily basis therefore applicants will be able to speak clearly and have a confident professional telephone manner.


• The post holder will be proficient with using computers and will use clinical systems to check and update patient’s confidential details, to arrange appointments and to generate clinical correspondence.


• Legible handwriting and filing skills and ability to use office equipment is essential as the post also involves preparing post, information packs and filing paper based information.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community.

We actively implement equal opportunities in employment and service delivery and seek people who share our commitment.

We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

All jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.