Band 2 Clerical Officer

Brook Street; Dundonald; On-site; GBP 24,000 - 28,000; Full time

Job summary

Brook Street in the UK is recruiting for an Administrative & Clerical Officer at Ulster Hospital Dundonald. Band 2 position paid at £12.71 per hour, working in a busy NHS environment to support patient services. The role requires strong organisation, clear communication, IT proficiency and a commitment to patient-focused care. It is an on-site NHS post with both independent and team-based duties.

Qualifications

• Strong organisational and communication skills required.
• Ability to work independently and in a team.
• Proficient in IT systems and administrative tasks.
• Committed to delivering patient-focused services.

Responsibilities

• Reception duties, Ward Clerk duties, Medical Legal admin support duties.
• Use of computer systems to input and retrieve information.
• Maintenance of paper-based filing systems.
• Handling telephone and face-to-face enquiries from staff, patients, relatives and carers.
• Processing mail.
• Processing and collating information.
• Taking and relaying messages/information.

Skills

Organisational skills

Communication skills

IT systems

Patient-focused service

Job description

Administrative & Clerical Officer

Band 2 | Rate of pay £12.71 per hour

Ulster Hospital Dundonald

We are seeking organised and motivated individuals to provide high-quality administrative support across the Trust. You will play a key role in supporting patient services within a busy healthcare environment.

In this role, you will manage your workload, respond to queries, meet deadlines, and use initiative to resolve issues. You may also act as a point of contact for patients, ensuring communication is clear, professional, and empathetic.

Key Responsibilities

• Reception duties, Ward Clerk duties, Medical Legal admin support duties.
• Use of computer systems to include data input and retrieval of information.
• Maintenance of paper based filing systems.
• Dealing with telephone and face-to-face enquiries from staff groups and patients, relatives and carers.
• Processing mail.
• Processing and collating information.
• Taking and relaying messages/information.

About You

• Strong organisational and communication skills.
• Ability to work independently and within a team.
• Proficient in IT systems and administrative tasks.
• Committed to delivering patient-focused services.

Join us and help deliver efficient, compassionate care within the NHS.