Patient Pathway Administrator - Cardiology

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 31,000 - 32,000; Full time

Job summary

Epsom and St Helier Hospitals is offering a Band 3 clerical role in the Cardiology Department, providing high quality administrative support and patient communications. The post involves typing, letter administration, and handling clinic coordination to ensure timely patient care.

Join a team dedicated to respectful, efficient service across NHS trust staff, patients and GPs, with a fixed-term 12-month contract and a salary of £30,630 to £32,346 per annum, incl. HCAS, working 37.5 hours per week.

Qualifications

• Proven ability to provide professional, high-quality administrative support.
• Experience handling patient correspondence and clinic administration.
• Experience with NHS administrative processes.

Responsibilities

• Typing/Letter Administration: ensure patient letters from outpatient clinics are professional and within turnaround targets.
• Administration: coordinate paperwork and communication between staff, book clinic appointments, scan patient records, answer phones, and send documents to GPs and external organisations.

Skills

Excellent telephone manner

Good organisation

Prioritisation skills

Education

Good general education with GCSE English or equivalent

NVQ level 2 or equivalent practical experience

Tools

Cerner

Dictate IT

Microsoft Word

Outlook

Excel

Job description

Band 3

Main area Cardiology Grade Band 3 Contract 12 months (Fixed Term: 12 Months) Hours Full time - 37.5 hours per week Job ref 343-8220559-B3 -FT

Site Epsom Hospital Town Epsom Salary £30,630 - £32,346 pa incl HCAS Outer pro rata Salary period Yearly Closing 09/09/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

This is an exciting opportunity join the clerical support team who provide a high quality and professional administration service for the Cardiology Department. Promoting a polite, empathic and efficient Service to Trust staff, members of the public and their relatives, GPs and other NHS organisations, both face to face and via the telephone.

Main duties of the job

Typing/Letter AdministrationTo ensure the patient letters generated from outpatient clinics are completed to a professional standard and within Trust turnaround targets. Ensure that the output is professional and that the correspondence is directed to the appropriate teams for action.

Administration
Maintain coordination of paperwork and communication between staff at all levels to include booking of clinic appointments and patient admission documentation. To scan Patient Records onto Trust EPR, answer phones to support with patient enquiries, and send relevant documentation to GPs, patients and external organisations in order to progress patient care.

Working for our organisation

There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Our hospitals are exciting places to work, and to volunteer, with a range of opportunitiesacross a wide range of clinical fields, as well as support and administrative roles.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

Detailed job description and main responsibilities

For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification

Education & Qualifications

• Good general education with GCSE or equivalent in English at grade C or above
• NVQ level 2 or equivalent practical experience

Experience

• Previous experience in an administrative role
• Experience in customer care
• Experience of working with senior staff and managing confidential issues and matters
• Previous experience in a medical / healthcare setting
• Previous experience of working in the NHS
• Previous experience of working with Dictate IT

Skills & Knowledge

• Demonstrates commitment to a professional and high level service and a professional attitude to own work
• Able to act with minimal guidance to set targets and standards for self within the parameters of the role
• Good organisation
• Excellent telephone manner
• Good level of IT skills including Microsoft Word, Outlook and Excel
• Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
• Able to apply creative solutions to problems
• Knowledge of medical terminology
• Working Knowledge of Cerner

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.