Bakery Shop Lead — Customer Experience & Team Lead

Bayne's the Family Bakers; Alloa; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

50% discount on products

Free colleague meal on shift

Excellent career prospects – promote从内

Full list of benefits on website

Job summary

Bayne’s the Family Bakers in Alloa is hiring a Senior Sales Assistant to work 30 hours per week at £13.30 per hour. You will support the Shop Manager and Assistant Manager, run the shop in their absence and promote our values while providing moments of joy to customers.

You’ll handle displays, customer queries, and cash handling, with shifts including weekends and early mornings. Generous discounts and career progression await.

Qualifications

• Supervisory experience in a food retail environment is preferred.
• Excellent communication and people skills to build positive relationships with customers and colleagues.
• Open, honest and approachable nature with confidentiality.
• Flexible to work various shifts across shop opening hours.
• Basic computer and numeracy skills required.

Responsibilities

• Prepare and serve customers with bakery products.
• Set up and maintain counter and window displays.
• Resolve customer queries and complaints.
• Lead by example and promote company values.
• Prioritise tasks and delegate duties to team members.
• Encourage positive workplace behaviours such as punctuality and appearance.
• Deliver a consistent and excellent customer experience.
• Maintain shop appearance and product availability.
• Manage opening/closing duties as key holder.
• Adhere to health and safety and food safety policies.

Skills

Supervisory experience

Excellent communication

Open and approachable

Flexible to shifts

Basic computer skills

Numeracy basics

Job description

Bayne’s the Family Bakers in Alloa is hiring a Senior Sales Assistant to work 30 hours per week at £13.30 per hour. You will support the Shop Manager and Assistant Manager, run the shop in their absence and promote our values while providing moments of joy to customers.

You’ll handle displays, customer queries, and cash handling, with shifts including weekends and early mornings. Generous discounts and career progression await.