Bakery Shop Supervisor - Customer Experience Lead

Bayne's the Family Bakers; Glasgow; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Generous staff discount (up to 50% off

Free colleague meal on shift

Opportunities for internal promotion

Job summary

Bayne’s the Family Bakers is seeking a Senior Sales Assistant to join the Glasgow shop. You will work with the Shop Manager and Assistant Manager, covering shifts including weekends, and help run the shop when needed.

The role requires strong customer service, display upkeep, and a commitment to our values. With supervisory responsibilities, you’ll lead by example, maintain product quality, handle cash per guidelines, and participate in data entry and reporting tasks.

Qualifications

• Supervisory experience in a retail setting is preferred.
• Excellent communication and people skills are essential.
• Able to work flexibly across shifts including weekends.
• Basic numeracy and computer/data-entry abilities required.

Responsibilities

• Prepare and serve customers with bakery products.
• Set up and maintain counter and window displays.
• Resolve customer queries and complaints.
• Lead by example and promote company values (Customer Focus, Respect, Continuous Improvement, Sustainability).
• Delegate tasks and manage opening/closing duties as a key holder.
• Maintain shop standards and ensure product availability and quality.

Skills

Supervisory experience

Communication

People skills

Numeracy

Computer skills

Job description

Bayne’s the Family Bakers is seeking a Senior Sales Assistant to join the Glasgow shop. You will work with the Shop Manager and Assistant Manager, covering shifts including weekends, and help run the shop when needed.

The role requires strong customer service, display upkeep, and a commitment to our values. With supervisory responsibilities, you’ll lead by example, maintain product quality, handle cash per guidelines, and participate in data entry and reporting tasks.