Bakery Shift Lead – Customer Service & Team Coach
Wm. Stephen (Bakers) Ltd.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Wm. Stephen (Bakers) Ltd. is seeking an Assistant Manager to lead the team at Stirling's Kerse Road site. The role focuses on day-to-day leadership, delivering excellent customer service, and ensuring a clean, well-stocked shop while training new starters and maintaining food safety standards.
You will manage opening/closing duties, assist with rotas, and support a positive, high-performing team in a fast-paced bakery environment.
Qualifications
- Lead the shop team during shifts, set pace and decisions.
- Assist with rota planning and short-term cover.
- Support team performance and development.
- Model high standards of customer service and professionalism.
- Train new starters and guide others.
Responsibilities
- Lead the shop team during shifts—setting the pace, making decisions, and keeping everyone focused.
- Be involved in rota planning and solve short term cover issues when in shop.
- Help support with team performance issues.
- Be a visible and approachable leader, actively supporting your team.
- Role model high standards of customer service and professionalism.
- Support with team development and coaching for new starters.
Skills
Job description
Wm. Stephen (Bakers) Ltd. is seeking an Assistant Manager to lead the team at Stirling's Kerse Road site. The role focuses on day-to-day leadership, delivering excellent customer service, and ensuring a clean, well-stocked shop while training new starters and maintaining food safety standards.
You will manage opening/closing duties, assist with rotas, and support a positive, high-performing team in a fast-paced bakery environment.
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