Stephens Bakery - Retail Assistant - NEW SHOP - Kerse Road, Stirling - Part time hours

Wm. Stephen (Bakers) Ltd.; Stirling; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free food on shift

Staff discount 20% across Stephens

Gifts for special occasions

Staff referral scheme

Free confidential counselling

Discounts at retailers

Career development opportunities

Job summary

Stephens Bakery in Stirling is hiring a part-time Retail Assistant to join our award-winning team. You’ll help deliver excellent service, support colleagues, and maintain a welcoming shop environment while promoting our values of putting customers first and working together.

Roles include assisting customers, stocking, food prep, and keeping the shop clean during 8–17 hour contracts per week. Competitive hourly rate and staff benefits apply.

Qualifications

• Customer-first mindset and friendly service demonstrated.
• Willingness to help and support teammates.
• Strong reliability and punctuality essential.

Responsibilities

• Serve customers with a friendly, helpful attitude.
• Create a warm, welcoming shop atmosphere.
• Answer questions and recommend products confidently.
• Follow daily routines for cleaning, stocking and food prep.
• Assist management and senior staff as needed.
• Maintain high standards of cleanliness and hygiene.

Skills

Customer focus

Can-do attitude

Team player

Reliability

Tools

POS system

Job description

Retail Assistant 8 -17 hour contracts | Stirling

We’ve got an exciting opportunity for a friendly, dependable, and enthusiastic individual to join our award-winning team at Stephens Bakery as a Retail Assistant. At Stephens, our values guide everything we do — putting the customer first, showing a can-do attitude, and being stronger together as a team. We are opening our new shop on Kerse Road, Stirling in the coming months and looking to add in multiple retail assistants from 8 to 17 hours per week.

What You’ll Be Doing

As a Retail Assistant, you’re the face of Stephens - serving up smiles alongside our delicious baked goods on every shift. You’ll help bring our values to life by delivering excellent service, supporting your teammates, and approaching every day with positivity and energy.

• Putting the customer first by delivering friendly, helpful service always
• Creating a warm and welcoming atmosphere in the shop
• Answering customer questions and recommending products with confidence
• Following daily routines and task lists for cleaning, stocking, and food preparation
• Carrying out tasks as delegated by Management or Senior Sales colleagues with a can-do attitude
• Following food safety procedures and checklists to maintain high standards of cleanliness and hygiene
• Supporting the team by staying flexible and helping wherever needed - because we’re stronger together
• Keeping the shop clean, tidy, and well-stocked throughout the day
• Ensuring displays look their best and product quality is maintained
• Following correct stock rotation procedures
• Working collaboratively during busy periods to ensure the best experience for customers and colleagues alike

What We’re Looking For

We’re not just hiring a Retail Assistant - we’re welcoming someone who shares our values and brings positive energy, reliability, and a genuine passion for people.

• Someone who always puts the customer first?
• A person with a can-do attitude who enjoys getting stuck in and helping out?
• A team player who believes we’re stronger together?
• Someone who thrives in the fast-paced energy of a busy shop?

If this sounds like you, we’d love to meet you.

What You’ll Get in Return

• Competitive salary: from £9.71 - £12.92 per hour
• Free food on shift - lunch is on us
• Gifts for special occasions (Christmas, length of service & weddings)
• Staff referral scheme - earn up to £150 for each successful referral
• 20% staff discount across all Stephens shops
• Free confidential counselling for mental health, money, legal, or work matters
• Discounts at over 1,000 retailers, including Asda, Aldi, cinemas, holidays, and more
• Career development opportunities - we love to promote and develop from within

Why Join Stephens Bakery?

At Stephens Bakery, we’re not just baking - we’re baking history. As a proud fourth-generation family business with over 150 years of heritage, we combine traditional craft with a bold, modern vision.

We’re known for innovation - from launching the first-ever bakery Jiffy Van and standalone bakery drive-thru, to pioneering partnerships with Co-op, Scotmid, Morrisons, and independent retailers.

While we embrace new ideas, our roots remain firmly in quality, tradition, and community. Using time-honoured techniques and the finest locally sourced ingredients, we’re proud to have been crowned:

• Scottish Craft Bakery of the Year
• UK Craft Bakery Business of the Year (2021)
• Home to Scotland’s Favourite Morning Roll, Steak Bridie, and Double Biscuit

When you join Stephens, you’re not just joining a business - you’re becoming part of a team that puts customers first, supports one another, and tackles challenges together.

Ready to Take the Next Step?

If you’re excited about what we do and think you’d be a great fit, we’d love to hear from you.