Back Of House First Line Manager

DHL Supply Chain; Horley; On-site; Confidential; Part time

Benefits offered by this job

Free confidential GP service

Discounts & gym offers

Pension scheme

Job summary

DHL Supply Chain is seeking a Back of House, First Line Manager at Gatwick Airport to oversee HR matters and drive performance within a 4-on-4-off, 12-hour shift setting. The role emphasizes compliance, investigations, and cross-team collaboration to deliver high service standards.

You'll work under the Airside Performance Manager, supporting colleagues, managing HR processes, and enhancing safety culture across the aviation contract.

Qualifications

• Strong leadership and people management abilities.
• Proven problem-solving skills with a results focus.
• Experience driving continuous improvement and change initiatives.
• Excellent literacy and verbal communication abilities.

Responsibilities

• Lead and support staff in HR matters and performance issues.
• Report to the Airside Performance Manager and assist with HR oversight.
• Ensure compliance and maintain high standards in daily operations.
• Utilise OMS tools to improve working practices and tracking.
• Foster clear communication and build strong relationships with local teams.
• Lead investigations and support safety, incidents, and CSR related tasks.
• Drive operational performance and efficiency among colleagues.

Skills

Leadership

Problem solving

Continuous improvement

Literacy & verbal skills

Job description

Pay Rate: £45,318.46

Contract Type: Temporary, 6 Month Secondment

Shift patterns: Rotational 4 on 4 off - 12 hour shifts

Location: Gatwick, RH6 0JW

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Back of House, First Line Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Leading the oversight in managing and supporting colleagues in HR matters.
• Reporting directly to the Airside Performance Manager you will work closely in managing and supporting colleagues in HR matters.
• Making sure that compliance and standards are maintained, you partnership with them to plan out meetings that are required,
• OMS management of key tools to improve our working practices.
• To build relationships and keep clear communication.
• Comprehensive understanding of DHL HR Management and confident in conducting investigations conducting investigations
• To accept and embrace change as a constant and unpredictable feature of your working environment.
• To understand Safety and be keen to develop ways of working with the local teams in regards incidents/ accidents / GSRs / CSRs. with the local teams in regards incidents/ accidents / GSRs / CSRs.
• Daily trackers, daily call logs, investigations, handover responsibilities, investigations
• Driving performance in operational environment, performance and efficiency of our colleagues.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to . We're great at spotting talent and potential in everyone:

• Problem solver, As outcomes of investigations come through coming up with solutions and mitigations to help prevent them reoccurring
• Self driven and motivated to see out Continuous improvement
• Impeccable literacy and verbal skills.
• Strong leadership skills, leading from the front when it comes to setting standards.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing