Back Of House First Line Manager

Aviation & Travel; Hookwood; On-site; GBP 39,000 - 52,000; Full time

Benefits offered by this job

Free confidential GP service

Discounts across categories

Enhanced pension scheme

24/7 employee support service

Job summary

DHL is seeking a Back of House, First Line Manager at Gatwick to lead HR matters and support colleagues on an aviation contract. You will report to the Airside Performance Manager and help maintain compliance, plan meetings, and improve working practices to deliver first-class service.

The role requires strong leadership, investigation experience, and the ability to drive performance while adapting to changes in a security-conscious environment. A full airside ID is required.

Qualifications

• Strong leadership and people-management experience.
• Ability to conduct investigations and implement mitigations.
• Clear communication and relationship-building with teams.
• Experience in HR matters and change management.

Responsibilities

• Lead and support colleagues in HR matters under Airside Performance Manager.
• Ensure compliance and maintain standards; plan required meetings.
• Manage HR tools and improve working practices; build relationships.
• Drive performance and efficiency of colleagues in the operational environment.

Skills

Leadership

Investigation

Problem solving

Continuous improvement

Communication

HR management

Change management

Tools

OMS management

Job description

Pay Rate: £45,318.46 Contract Type: Temporary, 6 Month Secondment Shift patterns: Rotational 4 on 4 off - 12 hour shifts Location: Gatwick, RH6 0JW PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position. Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Back of House, First Line Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Leading the oversight in managing and supporting colleagues in HR matters.
• Reporting directly to the Airside Performance Manager you will work closely in managing and supporting colleagues in HR matters.
• Making sure that compliance and standards are maintained, you partnership with them to plan out meetings that are required,
• OMS management of key tools to improve our working practices.
• To build relationships and keep clear communication.
• Comprehensive understanding of DHL HR Management and confident in conducting investigations conducting investigations
• To accept and embrace change as a constant and unpredictable feature of your working environment.
• To understand Safety and be keen to develop ways of working with the local teams in regards incidents/ accidents / GSRs / CSRs. with the local teams in regards incidents/ accidents / GSRs / CSRs.
• Daily trackers, daily call logs, investigations, handover responsibilities, investigations
• Driving performance in operational environment, performance and efficiency of our colleagues.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Problem solver, As outcomes of investigations come through coming up with solutions and mitigations to help prevent them reoccurring
• Self driven and motivated to see out Continuous improvement
• Impeccable literacy and verbal skills.
• Strong leadership skills, leading from the front when it comes to setting standards.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing

WHAT DO WE NEED FROM YOU?

• Problem solver, As outcomes of investigations come through coming up with solutions and mitigations to help prevent them reoccurring
• Self driven and motivated to see out Continuous improvement
• Impeccable literacy and verbal skills.
• Strong leadership skills, leading from the front when it comes to setting standards.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Back of House, First Line Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing