B2C Sales Leader: Growth, Coaching & Customer Experience

pibgroup; Chester; On-site; GBP 70,000 - 90,000; Full time

Job summary

pibgroup is seeking a high-energy B2C Sales Leader to own the delivery of sales volumes, revenue and service across the B2C team, ensuring targets are met with a consultative approach and FCA/Consumer Duty alignment.

You will inspire and develop direct reports, manage performance, coach, and drive continuous improvement of processes while maintaining a customer-centric service and a strong team culture.

Qualifications

• Experience leading B2C sales teams.
• Ability to drive sales performance and customer outcomes.
• Experience implementing FCA and Consumer Duty requirements.
• Strong coaching and development of staff.
• Capacity to design and improve processes and procedures.
• Excellent communication and leadership qualities.

Responsibilities

• Be accountable for delivering against business targets and goals.
• Drive the team and team leaders to deliver high sales performance.
• Inspire the Sales team to maximise productivity and customer engagement.
• Lead and motivate the team with clear leadership and guidance.
• Promote continuous improvement in processes and team effectiveness.
• Drive a customer-centric approach aligning with Consumer Duty requirements.
• Model company values and set measurable goals for the team.
• Collaborate with Marketing and other functions to design effective campaigns.

Skills

Leadership

Team management

Sales strategy

Coaching

Performance management

KPI delivery

Compliance

FCA awareness

Job description

pibgroup is seeking a high-energy B2C Sales Leader to own the delivery of sales volumes, revenue and service across the B2C team, ensuring targets are met with a consultative approach and FCA/Consumer Duty alignment.

You will inspire and develop direct reports, manage performance, coach, and drive continuous improvement of processes while maintaining a customer-centric service and a strong team culture.