B2B eCommerce Business Manager

Nestle Operational Services Worldwide SA; Crawley; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Car allowance 17%

Private healthcare

Discretionary annual bonus

Pension up to 12%

Flexible days (12) and 25 days holiday

2 volunteering days

Development opportunities

Job summary

Nespresso is seeking a B2B eBusiness Manager to drive performance and growth of the B2B eCommerce channel in the UK&I. You will shape the channel strategy, activate digital campaigns, and work with Finance, Supply Chain, Analytics and HQ to deliver fast, measurable impact.

You’ll translate customer insights and performance data into actionable plans, optimise conversion, and partner with cross-functional teams to deliver premium, seamless customer experiences.

Qualifications

• Digital commerce, eCommerce operations or digital marketing experience.
• Strong understanding of digital customer journeys, conversion and online activation.
• Experience delivering campaigns, promotions, product launches or digital content updates across eCommerce touchpoints.
• Confident using performance data and web analytics tools, including Google Analytics 4, to identify risks and opportunities.
• Strong project management skills with multiple priorities and deadlines.
• Excellent stakeholder management and cross-functional collaboration.
• High attention to detail, brand management and proofreading.

Responsibilities

• Own and shape the B2B eCommerce plan, aligning with campaigns, launches and strategic priorities.
• Lead digital commerce planning, bringing channel requirements and opportunities into decisions.
• Drive best-in-class execution across digital touchpoints for content, data, pricing and availability.
• Use sales, conversion and funnel data to identify growth opportunities and prioritise optimisations.
• Lead post-campaign reviews and translate insights into recommendations for future activity.
• Coordinate with Marketing, Finance, Supply Chain, Analytics and HQ to deliver plans quickly and resolve issues.
• Champion continuous improvement across assortment, pricing presentation, site performance and customer satisfaction.

Skills

Digital commerce experience

eCommerce operations

Digital marketing

Conversion optimisation

Project management

Stakeholder management

Attention to detail

Tools

Google Analytics 4

Job description

B2B eBusiness Manager

Business Area: Nespresso

Location: Gatwick or York, with 2-3 days per week in the office

Contract: Permanent Contract

Salary: Circa £70,000 per annum depending on experience and location

Some of our other fantastic benefits:

• 17% car allowance
• Private healthcare
• Discretionary annual bonus
• Generous pension scheme, up to 12% contribution from Nestlé
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days
• A focus on personal development and growth

About Us

At Nespresso, we don't just sell coffee, we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home and professional coffee consumption through innovation, quality and customer engagement. Our digital commerce teams play a key role in making every customer interaction simple, connected and commercially effective.

We're looking for a B2B eBusiness Manager to drive the performance, growth and operational execution of the B2B eCommerce channel across the UK&I. This is a high-impact role where you'll combine strategy, digital activation, performance insight and cross-functional collaboration to unlock growth across coffee, machines and accessories.

Your Impact

Reporting to the Digital Commerce Manager, you'll take ownership of the B2B eCommerce agenda across digital touchpoints, shaping the channel strategy and ensuring commercial priorities are translated into seamless customer experiences. Working in close partnership with B2B Commercial, Finance, Supply Chain, Marketing, Analytics, IBS and HQ teams, you'll influence plans, anticipate risks and opportunities, and use performance insight to accelerate channel growth, improve conversion and strengthen the end-to-end customer journey.

Key responsibilities include:

• Own and shape the B2B eCommerce plan, ensuring the channel is commercially aligned and ready to support campaigns, promotions, launches and strategic business priorities.
• Act as the digital commerce lead for B2B planning, bringing channel requirements, commercial opportunities, customer insight and operational risks into decision-making.
• Drive best-in-class execution across B2B digital touchpoints, ensuring content, product data, pricing, packaging, lead times and availability support a premium and frictionless customer experience.
• Use sales, conversion, customer behaviour and funnel performance data to identify growth opportunities, remove barriers and prioritise optimisation activity.
• Lead post-campaign and post-launch performance reviews, translating insight into clear recommendations that improve future activity and support commercial decision‑making.
• Influence and align cross‑functional partners across Marketing, Finance, Supply Chain, Analytics, IBS, CRC and HQ to deliver plans at pace and resolve issues effectively.
• Champion continuous improvement across assortment, offer mechanics, pricing presentation, site performance and customer satisfaction to drive sustained B2B eCommerce growth.

Your ingredients for success

To succeed in this role, you'll bring a strong digital commerce or marketing background, ideally gained within a premium, lifestyle or consumer goods environment. You'll be highly organised, commercially focused and confident working across multiple projects and stakeholders, with the ability to turn performance data and customer insight into action.

Essential experience and skills

• Digital commerce, eCommerce operations or digital marketing experience, preferably within B2B or consumer goods.
• Strong understanding of digital customer journeys, conversion, commercial performance and online activation.
• Experience delivering campaigns, promotions, product launches or digital content updates across eCommerce touchpoints.
• Confident using performance data and web analytics tools, including Google Analytics 4, to identify risks, opportunities and optimisation actions.
• Strong project management skills, with the ability to manage multiple priorities, deadlines and dependencies.
• Excellent stakeholder management and communication skills, with confidence working cross‑functionally and with above‑market teams.
• High attention to detail, with strong proofreading, accuracy and brand management skills.

Desirable experience

• Experience in a premium, lifestyle or luxury brand environment.
• Exposure to B2B eCommerce, marketplace, CRM or digital customer experience projects.
• Experience partnering with agencies, HQ teams or technical delivery partners.
• A curious, test‑and‑learn mindset, with a passion for exploring new digital opportunities, customer behaviours and continuous improvement.

What you need to know

Job advert posting date: 26th August 26

Job advert closing date: 9th Sept 26

Our Commitment to Inclusive Hiring

At Nestlé, our values are rooted in respect. We believe that embracing diversity and creating an inclusive environment enables everyone to reach their full potential and drives innovation. We welcome applicants from all backgrounds. We know that not everyone will meet every requirement listed in this advert. If you're excited about the opportunity and can demonstrate relevant skills, experience or potential, we'd encourage you to apply.

Accessibility and Adjustments

At Nestlé, we're committed to creating an inclusive and supportive recruitment experience where everyone can perform at their best. If you require any adjustments at any stage of the recruitment process, please let us know. We'll work with you to understand your needs and make appropriate arrangements. Any information you share with us will be treated in the strictest confidence and used only to support you throughout the recruitment process.

To find out more about Nestle's commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace

To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland