B2B Customer Service Team Lead | Coaching & Escalations

The Business Connection; Chester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A global customer service firm in Chester is seeking a Customer Service Team Leader for a 12-month contract. The role involves leading a multi-brand team, managing customer interactions, and ensuring service excellence. Ideal candidates will have team leadership experience and a motivation for outstanding customer service. A comprehensive benefits package, including 26 days annual leave and a bonus scheme, is offered.

Benefits

26 days annual leave

Company bonus scheme

Contributory pension

Life assurance

Free onsite parking

Qualifications

• Experience in leading teams successfully while coaching and assisting team members.
• Ability to manage workloads and priorities.
• Attention to detail and motivation to offer outstanding customer experience.

Responsibilities

• Lead the Customer Service team and handle escalations.
• Manage inbound call volumes and live chat interactions.
• Monitor performance of team members and provide feedback.

Skills

Team leadership

Customer service excellence

Data entry in CRM

Multitasking

Complaint handling

Tools

CRM systems

Job description

A global customer service firm in Chester is seeking a Customer Service Team Leader for a 12-month contract. The role involves leading a multi-brand team, managing customer interactions, and ensuring service excellence. Ideal candidates will have team leadership experience and a motivation for outstanding customer service. A comprehensive benefits package, including 26 days annual leave and a bonus scheme, is offered.