B2B Client Services Administrator

Halfords; Redditch; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension

Life assurance

25 days annual leave

Bank holidays

Enhanced family leave

Employee discounts

Wellbeing support

Inclusion networks

Hybrid working

Job summary

Halfords invites applications for a B2B Administrator role at our Redditch Support Centre. You will support client schemes, drive uptake, and handle client administration while collaborating with the wider B2B team to improve processes and customer experiences.

Flexible hybrid working and a focus on service excellence are part of the role. The position reports to the B2B Client Admin Team Leader and offers a discretionary annual bonus, 25 days leave, pension, life assurance, and colleague

Qualifications

• Previous experience in an administrative or customer service role.
• Strong organisational skills and the ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Confident communication with clients and colleagues.
• Proactive problem-solving and suggestions to improve processes.
• Good working knowledge of Microsoft Office packages.
• Ability to work collaboratively and manage own workload.
• Experience managing small B2B client relationships is advantageous.

Responsibilities

• Support the implementation and launch of client schemes, ensuring projects are delivered accurately and professionally.
• Drive engagement and uptake across Halfords for Business schemes through effective client communications and promotional materials.
• Manage client administration, including uploading benefit provider files, updating systems and supporting the resolution of finance queries.
• Monitor the shared Client Admin inbox, prioritise workloads and support client-facing and Customer Service teams with enquiries.
• Work with the wider teams to monitor service levels, test systems and identify opportunities to improve processes and customer experience.

Skills

Organised

Prioritisation

Attention to detail

Communication

Problem solving

MS Office

Team collaboration

Client relationships

Tools

Microsoft Office

Job description

Halfords invites applications for a B2B Administrator role at our Redditch Support Centre. You will support client schemes, drive uptake, and handle client administration while collaborating with the wider B2B team to improve processes and customer experiences.

Flexible hybrid working and a focus on service excellence are part of the role. The position reports to the B2B Client Admin Team Leader and offers a discretionary annual bonus, 25 days leave, pension, life assurance, and colleague