B2B Administrator

Halfords; Redditch; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension

Life assurance

25 days annual leave

Bank holidays

Enhanced family leave

Employee discounts

Wellbeing support

Inclusion networks

Hybrid working

Job summary

Halfords invites applications for a B2B Administrator role at our Redditch Support Centre. You will support client schemes, drive uptake, and handle client administration while collaborating with the wider B2B team to improve processes and customer experiences.

Flexible hybrid working and a focus on service excellence are part of the role. The position reports to the B2B Client Admin Team Leader and offers a discretionary annual bonus, 25 days leave, pension, life assurance, and colleague

Qualifications

• Previous experience in an administrative or customer service role.
• Strong organisational skills and the ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Confident communication with clients and colleagues.
• Proactive problem-solving and suggestions to improve processes.
• Good working knowledge of Microsoft Office packages.
• Ability to work collaboratively and manage own workload.
• Experience managing small B2B client relationships is advantageous.

Responsibilities

• Support the implementation and launch of client schemes, ensuring projects are delivered accurately and professionally.
• Drive engagement and uptake across Halfords for Business schemes through effective client communications and promotional materials.
• Manage client administration, including uploading benefit provider files, updating systems and supporting the resolution of finance queries.
• Monitor the shared Client Admin inbox, prioritise workloads and support client-facing and Customer Service teams with enquiries.
• Work with the wider teams to monitor service levels, test systems and identify opportunities to improve processes and customer experience.

Skills

Organised

Prioritisation

Attention to detail

Communication

Problem solving

MS Office

Team collaboration

Client relationships

Tools

Microsoft Office

Job description

Job no: 568925
Work type: Full time
Site: Redditch
Categories: Central Support
Location: United Kingdom
Salary: £24,800
Business Area: Halfords Support Centre

About us

Halfords is on a journey – building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service – using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

As a B2B Administrator, you’ll play an important role in supporting the Halfords for Business team, helping deliver successful client schemes, improve processes and ensure our clients and their customers receive an excellent experience.

Reporting to the B2B Client Admin Team Leader, you’ll work closely with the wider B2B teams to support client administration, coordinate scheme launches and encourage engagement and uptake across our Halfords for Business propositions. This is a varied role where you’ll have the opportunity to contribute ideas, improve administrative processes and support the delivery of key business targets.

Key responsibilities

Support the implementation and launch of client schemes, ensuring projects are delivered accurately and professionally.

Drive engagement and uptake across Halfords for Business schemes through effective client communications and promotional materials.

Manage client administration, including uploading benefit provider files, updating systems and supporting the resolution of finance queries.

Monitor the shared Client Admin inbox, prioritise workloads and support client‑facing and Customer Service teams with enquiries.

Work with the wider teams to monitor service levels, test systems and identify opportunities to improve processes and customer experience.

About you

You’ll be an organised and proactive administrator who enjoys working in a varied role, balancing multiple priorities while maintaining accuracy and delivering excellent service.

You’ll bring:

Previous experience in an administrative or customer service role, with the ability to manage several tasks efficiently.

Strong organisational skills and the ability to prioritise workload, meet deadlines and respond to client requests accurately.

Excellent attention to detail, ensuring information is handled correctly and administrative processes run smoothly.

Confident communication skills, with the ability to build positive relationships and communicate professionally with clients and colleagues.

A proactive approach to problem‑solving, with the confidence to suggest ideas and identify opportunities to improve processes.

Good working knowledge of Microsoft Office packages.

The ability to work collaboratively with different teams while taking ownership of your own workload.

Experience managing small B2B client relationships would be advantageous, as would an interest in supporting client launches, improving engagement and helping a business grow.

A fair and competitive salary evaluated against market data, annual discretionary bonus,, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.

Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and support your future career aspirations.

We offer hybrid working in our Support Centre, with 2 days a week on site and an optional 3 days working from home.

Access to a wealth of employee discounts across the Halfords suite of products and services.

Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work, alongside active Colleague Networks supporting inclusion initiatives across Halfords.

At Halfords, we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our One Halfords Family.

At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.