B2B Client Scheme Administrator

Halfords Group PLC; Redditch; Hybrid; GBP 22.000 - 27.000; Vollzeit

Benefits dieser Stelle

Annual discretionary bonus

Pension

Life assurance

25 days annual leave + bank holidays +

Zusammenfassung

Halfords Group PLC is recruiting a B2B Administrator to support the Halfords for Business team. You will help deliver client schemes, improve processes and ensure an excellent experience for clients and their customers.

Reporting to the B2B Client Admin Team Leader, you’ll collaborate with the wider B2B teams to manage client administration, coordinate scheme launches and encourage engagement. The role offers hybrid working with 2 days on site at Redditch and 3 days from home.

Qualifikationen

• Previous experience in an administrative or customer service role.
• Strong organisational skills and ability to prioritise workload.
• Excellent attention to detail and accurate handling of information.
• Confident communication skills and ability to build professional relationships.
• Proactive problem solving and ability to suggest process improvements.
• Good working knowledge of Microsoft Office packages.

Aufgaben

• Support the implementation and launch of client schemes, ensuring projects are delivered accurately and professionally.
• Drive engagement and uptake across Halfords for Business schemes through effective client communications and promotional materials.
• Manage client administration, including uploading benefit provider files, updating systems and supporting the resolution of finance queries.
• Monitor the shared Client Admin inbox, prioritise workloads and support client-facing and Customer Service teams with enquiries.
• Work with the wider teams to monitor service levels, test systems and identify opportunities to improve processes and customer experience.

Kenntnisse

Microsoft Office

Customer service

Communication

Organisational skills

Jobbeschreibung

Halfords Group PLC is recruiting a B2B Administrator to support the Halfords for Business team. You will help deliver client schemes, improve processes and ensure an excellent experience for clients and their customers.

Reporting to the B2B Client Admin Team Leader, you’ll collaborate with the wider B2B teams to manage client administration, coordinate scheme launches and encourage engagement. The role offers hybrid working with 2 days on site at Redditch and 3 days from home.