B2B Client Relations & KPI Manager

The Recruitment Consultancy Ltd; Worthing; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading credit management service provider in the United Kingdom seeks a candidate to manage Solicitors' regulatory and operational performance. The role includes driving collection targets and ensuring quality adherence to processes, with travel required for conducting review meetings. Strong client relationship management and B2B performance experience are essential, as well as a high level of literacy and proficiency in MS Office tools.

Qualifications

• Strong experience in managing client relationships to drive performance.
• Experience in B2B performance management with face-to-face client interactions.
• High literacy and numeracy levels, proficient in MS Office tools.

Responsibilities

• Ensure Solicitors meet regulatory and operational performance targets.
• Drive collection targets and ensure quality adherence to processes.
• Conduct review meetings with Solicitors, requiring travel.

Skills

Client relationship management

KPI management

Numeracy

Literacy

MS Word

MS Excel

MS PowerPoint

Job description

A leading credit management service provider in the United Kingdom seeks a candidate to manage Solicitors' regulatory and operational performance. The role includes driving collection targets and ensuring quality adherence to processes, with travel required for conducting review meetings. Strong client relationship management and B2B performance experience are essential, as well as a high level of literacy and proficiency in MS Office tools.