B2B Account Support Executive

The Big Phone Store; Wolverhampton; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Progression opportunities

Friendly team environment

Office-based role in Wolverhampton

Job summary

The Big Phone Store is recruiting for a motivated Junior B2B Support role in Wolverhampton. You will assist the B2B team in handling business customer communications, quotes, stock lists, and follow-ups, while keeping CRM records up to date.

You will gain exposure to account management, business operations, and CRM systems, with opportunities to develop into senior account management or sales roles as you grow with the business.

Qualifications

• Organised and reliable with strong communication skills.
• Willing to use systems and technology to manage accounts.
• Proactive with a can-do attitude and ownership mindset.

Responsibilities

• Support business and corporate customer accounts via phone, email and WhatsApp.
• Update CRM and keep customer records and pipeline organised.
• Prepare stock and availability information and assist with quotes and follow-ups.
• Help grow the B2B division by enabling smooth day-to-day operations.

Skills

Organisation

Communication

Proactivity

Eagerness to learn

Tools

CRM systems

Spreadsheets

Office software

Job description

Build a career in B2B with one of the UK’s leading refurbished tech businesses.

The Big Phone Store has been established since 1999 and is one of the UK’s leading retailers of refurbished phones and tech.

As our B2B division continues to grow, we’re looking for someone ambitious, organised, and eager to learn to join the team and help support our growing number of business and corporate customers.

This is not just another admin role.

It’s an opportunity to join a fast-moving business where there’s a lot happening, lots to learn, and genuine opportunities for progression for the right person.

We care far more about attitude, communication, organisation, and willingness to learn than having the "perfect" CV.

If you’re someone who wants to grow, improve, and build a long-term career in a commercial environment, we’d love to hear from you.

The Role

You’ll work closely with our B2B team helping to support business customers, manage communication, organise opportunities, and keep day-to-day operations running smoothly.

You’ll gain exposure to:

• Account management
• Business operations
• CRM systems
• Deal support and customer communication

Over time, there will be opportunities to grow into more senior account management or sales-focused responsibilities depending on your strengths and interests.

What You’ll Be Doing

Account & Customer Support

• Supporting business and corporate customer accounts
• Communicating with customers by phone, email, and WhatsApp
• Assisting with quotes, stock lists, and customer follow-ups
• Helping maintain strong relationships with clients

Admin & Organisation

• Updating CRM systems and customer records
• Keeping pipeline and account information organised
• Preparing stock and availability information
• Supporting the wider B2B team with day-to-day operations

Commercial Support

• Assisting with inbound enquiries
• Helping keep opportunities moving forward
• Supporting the growth of the B2B division
• Learning how commercial deals and account management work in practice

What We’re Looking For

• Organised and reliable
• Confident communicating with people
• Comfortable using systems, spreadsheets, and technology
• Proactive and willing to take ownership
• Eager to learn and improve
• Professional but down to earth
• Humble, positive, and team-oriented

This role could suit someone from:

• Customer service
• Retail
• Sales support
• Admin
• Account support
• Hospitality
• A junior sales background

If you’re switched on, willing to learn, and want an opportunity to grow, we’re open-minded about background and experience.

What Success Looks Like

First 1-2 Months

• Learning our products, systems, and processes
• Building confidence communicating with customers
• Becoming organised and reliable in day-to-day tasks

By 3-6 Months

• Supporting customer accounts confidently
• Managing follow-ups and communication independently
• Becoming a trusted part of the B2B team

Longer Term

• Taking on more responsibility
• Progressing into account management or sales opportunities
• Helping shape and grow

Why Join The Big Phone Store?

We recently won Best Customer Service at the Mobile News Awards, and it’s an exciting time to join the business as we continue to grow.

• Fast-paced and ambitious business
• Friendly and supportive team environment
• Genuine progression opportunities
• Modern and growing industry
• Opportunity to learn commercial and B2B skills
• Exposure to real business customers and opportunities
• A role where you can genuinely grow if you prove yourself

Working Hours

• Full-time, permanent
• 40 hours per week
• Core hours: 9:00am-5:30pm
• Flexibility on start and finish times where agreed in advance
• Office-based role in Wolverhampton

Salary

• £27,000-£30,000 depending on experience
• Performance and salary reviews at 3 and 6 months
• Future progression opportunities available within the B2B team