Azure Infrastructure Analyst

ZipRecruiter; London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading company specializing in Microsoft Azure cloud solutions seeks an Azure Infrastructure Analyst to join their Support & Operations team. The role focuses on maintaining Azure systems' stability and providing exceptional customer support. Ideal candidates will have experience in Azure and strong interpersonal skills for effective communication with global clients. This position offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• Experience with Microsoft Azure and supporting Windows Server.
• Experience in a Support & Operations function.

Responsibilities

• Provide infrastructure support for healthcare managed service customers.
• Manage and resolve assigned incidents.
• Maintain Azure infrastructure including patching and security.

Skills

Microsoft Azure

Network and data security

Interpersonal skills

Education

Microsoft Azure certifications

ITIL v3 certifications

Tools

Azure Monitor

SQL Server

Prometheus & Grafana

SolarWinds

Job description

Job Description

Azure Infrastructure Analyst

Location: London / Remote (UK - London Office visits required)

Salary: £65,000 - £75,000

About the Company:

An innovative company specializing in large-scale Microsoft Azure cloud solutions for the global healthcare industry. They are a Microsoft Gold Partner, Azure Expert MSP, and GS1 UK Partner.

Role Overview:

Seeking an Azure Infrastructure Analyst to join the Support & Operations team. The role involves maintaining the stability, scalability, security, and resilience of Azure-based systems, providing exceptional support to customers, and managing escalated issues. Strong interpersonal skills are essential for discussing complex technical details with global customers and internal teams.

Key Responsibilities:

• Provide infrastructure support for healthcare managed service customers.
• Manage and resolve assigned incidents, ensuring professional communication with customers.
• Maintain Azure infrastructure, including patching, updates, certificate management, and security.
• Recommend and implement service improvements.
• Diagnose and resolve system issues.
• Act as an escalation point for complex incidents.
• Support distributed microservices architecture and release deployments.
• Monitor and report on system performance.
• Enhance existing system monitoring solutions.
• Manage technical customer issues via phone, chat, email, and remote sessions.
• Ensure system stability, performance, and efficiency.
• Provide out-of-hours support on a rota basis, including shift work.
• Collaborate with Development, QA, and Product teams to resolve cases.
• Stay updated on supported technologies and participate in knowledge transfer.
• Work with clients, vendors, and technical groups to support and escalate technical incidents.
• Adhere to Change, Incident, and Problem Management procedures.

Essential Requirements:

• Experience with Microsoft Azure (ideally with certifications).
• Supporting Windows Server and Cloud-Based Network Infrastructure.
• Querying data sources (e.g., Azure Application Insights, Cosmos DB, SQL Server).
• Network and data security.
• Experience in a Support & Operations function supporting custom applications.

Desirable Requirements:

• Knowledge of service management processes (Incident, Problem, Change Management).
• Performance monitoring tools (Azure Monitor, App Insights, Prometheus & Grafana, SolarWinds).
• Network and firewall configuration.
• Understanding of Azure data services.
• Experience with management and RBAC.
• Understanding of Azure security principles.
• Knowledge of ITIL v3 processes (ideally with certifications).
• Experience in regulated environments (GAMP5).
• Background in pharmaceutical manufacturing and healthcare markets.
• Experience in operations/NOC/SOC and/or support teams.
• Microsoft Azure certifications.