Azure Cloud & Windows IT Systems Engineer

ABL; Aberdeen City; On-site; GBP 32,000 - 46,000; Full time

Job summary

Aqualis Group is seeking an experienced 3rd line IT Support professional to join our Aberdeen-based Group IT team. You will maintain and develop IT infrastructure, ensuring secure, resilient and efficient systems while delivering excellent service across the business.

The role covers Azure cloud management, backup and DR processes, incident resolution, user onboarding and IT project involvement. Aberdeen is preferred, but other UK offices may be considered.

Qualifications

• ITIL Foundation certification (v3 or v4)
• 2+ years of experience troubleshooting hardware, software, networks and cloud services
• Hands-on experience with AD, Entra ID/Azure AD, Windows, Microsoft 365, SharePoint and Teams
• Experience managing on-prem and cloud-based applications and services
• Strong administration skills across AD, Azure AD, AAD DS, Group Policy and domain controllers
• Knowledge of LAN/WAN, routers, switches, wireless networks, VPN, TCP/IP, DNS and DHCP
• Strong IT security knowledge including IAM, permissions and endpoint protection
• Experience deploying and supporting laptops, desktops, mobiles, and end-user tech
• Power Automate and process automation experience

Responsibilities

• Maintain and optimise Azure cloud infrastructure.
• Monitor and maintain backup and disaster recovery processes.
• Diagnose and resolve issues across devices, OS, applications, networks, and cloud services.
• Act as escalation point and ensure SLAs are met.
• Identify recurring issues and implement preventative measures.
• Install, configure, and support Windows OS and Microsoft 365.
• Deliver support via phone, email, chat and remote channels.
• Own critical incidents from resolution to handover across global teams.
• Maintain ITSM records, prioritise and close tickets.
• Lead or contribute to IT projects and initiatives.
• Develop and maintain IT service docs, procedures and guides.
• Support user onboarding including provisioning, device deployment, config, training.
• Encourage collaboration and best practices across IT team.
• Maintain confidentiality, integrity and security of assets.
• Adhere to company policies and QHSE standards.
• Contribute to ongoing IT service improvements.
• Undertake additional duties to support delivery of IT services

Skills

Active Directory

Azure AD

Windows OS

Microsoft 365

SharePoint

Teams

Troubleshooting

Tools

Power Automate

Job description

Aqualis Group is seeking an experienced 3rd line IT Support professional to join our Aberdeen-based Group IT team. You will maintain and develop IT infrastructure, ensuring secure, resilient and efficient systems while delivering excellent service across the business.

The role covers Azure cloud management, backup and DR processes, incident resolution, user onboarding and IT project involvement. Aberdeen is preferred, but other UK offices may be considered.