IT Systems Engineer

ABL; Aberdeen City; On-site; GBP 32,000 - 46,000; Full time

Job summary

Aqualis Group is seeking an experienced 3rd line IT Support professional to join our Aberdeen-based Group IT team. You will maintain and develop IT infrastructure, ensuring secure, resilient and efficient systems while delivering excellent service across the business.

The role covers Azure cloud management, backup and DR processes, incident resolution, user onboarding and IT project involvement. Aberdeen is preferred, but other UK offices may be considered.

Qualifications

• ITIL Foundation certification (v3 or v4)
• 2+ years of experience troubleshooting hardware, software, networks and cloud services
• Hands-on experience with AD, Entra ID/Azure AD, Windows, Microsoft 365, SharePoint and Teams
• Experience managing on-prem and cloud-based applications and services
• Strong administration skills across AD, Azure AD, AAD DS, Group Policy and domain controllers
• Knowledge of LAN/WAN, routers, switches, wireless networks, VPN, TCP/IP, DNS and DHCP
• Strong IT security knowledge including IAM, permissions and endpoint protection
• Experience deploying and supporting laptops, desktops, mobiles, and end-user tech
• Power Automate and process automation experience

Responsibilities

• Maintain and optimise Azure cloud infrastructure.
• Monitor and maintain backup and disaster recovery processes.
• Diagnose and resolve issues across devices, OS, applications, networks, and cloud services.
• Act as escalation point and ensure SLAs are met.
• Identify recurring issues and implement preventative measures.
• Install, configure, and support Windows OS and Microsoft 365.
• Deliver support via phone, email, chat and remote channels.
• Own critical incidents from resolution to handover across global teams.
• Maintain ITSM records, prioritise and close tickets.
• Lead or contribute to IT projects and initiatives.
• Develop and maintain IT service docs, procedures and guides.
• Support user onboarding including provisioning, device deployment, config, training.
• Encourage collaboration and best practices across IT team.
• Maintain confidentiality, integrity and security of assets.
• Adhere to company policies and QHSE standards.
• Contribute to ongoing IT service improvements.
• Undertake additional duties to support delivery of IT services

Skills

Active Directory

Azure AD

Windows OS

Microsoft 365

SharePoint

Teams

Troubleshooting

Tools

Power Automate

Job description

We are a global consultancy group, combining multi-disciplined expertise to deliver marine, engineering and technical services that drive safety and sustainability in maritime, oil & gas and renewable energy sectors. With a legacy dating back to 1856 - to the world's first marine surveying organisation, The Salvage Association - Aqualis continues to evolve to provide the deepest pool of technical expertise across marine and engineering disciplines in more locations worldwide, to best support our clients and markets in keeping the world moving today, whilst managing the challenges of tomorrow.

As a member of our Group IT team, you will deliver 3rd line technical support and help to maintain and develop our IT infrastructure. You will help ensure that our systems remain secure, resilient, and efficient while providing excellent service and support to users across our business.

What will you be doing?

• Maintain and optimise our Azure cloud infrastructure.
• Monitor and maintain backup and disaster recovery processes, ensuring compliance with company policies.
• Diagnose and resolve a wide range of technical issues across user devices, operating systems, applications, networks, and cloud-based services.
• Act as an escalation point for complex technical issues, ensuring incidents are resolved and service level agreements (SLAs) are met.
• Identify recurring issues, trends, and potential risks, implementing preventative measures to improve service reliability and reduce future incidents.
• Install, configure, and support Windows operating systems and Microsoft 365 applications.
• Deliver technical support to colleagues through phone, email, chat, and remote support channels, ensuring a positive user experience.
• Own and manage critical incidents through to resolution, ensuring effective communication, documentation, and seamless handovers across global teams.
• Maintain accurate records within the IT Service Management system, ensuring tickets are prioritised, updated, and resolved.
• Lead or contribute to IT projects and technology initiatives, collaborating with colleagues across the business to deliver outcomes.
• Develop, maintain, and improve IT service documentation, knowledge articles, procedures, and technical guides to support operational efficiency.
• Support user onboarding activities, including account provisioning, device deployment, system configuration, and end-user training.
• Encourage collaboration and best practice across the IT team, ensuring consistent adherence to service desk processes and standards.
• Maintain the confidentiality, integrity, and security of company systems, data, and information assets.
• Ensure all activities are carried out in accordance with Aqualis Group company policies and QHSE standards.
• Contribute to the continuous improvement of IT services, processes, and infrastructure.
• Undertake additional duties and responsibilities as required to support the successful delivery of IT services.

What are we looking for?

• ITIL Foundation (v3 or v4) certification. Relevant IT infrastructure, systems administration, or support qualifications would be advantageous.
• Minimum of 2 years' experience troubleshooting and resolving technical issues across hardware, software, networks, and cloud-based services.
• Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Windows operating systems, Microsoft 365, SharePoint, and Microsoft Teams.
• Experience managing and supporting on-prem and cloud-based applications and services.
• Strong administration skills across Active Directory, Azure Active Directory, Azure AD Domain Services, Group Policy, and domain controller environments.
• Knowledge of networking technologies including LAN / WAN environments, routers, switches, wireless networks, VPNs, TCP / IP, DNS, and DHCP.
• Strong understanding of IT security principles, identity and access management, permissions, and endpoint protection technologies.
• Experience implementing and supporting backup, recovery, and disaster recovery processes.
• Proficiency in deploying, configuring, and supporting laptops, desktops, mobile devices, and associated end-user technologies.
• Experience with Microsoft Power Automate (Flow) and process automation tools.

Further Information

Our preference is to base this position at our Aberdeen office. However, we are open to other Aqualis Group UK offices.

You must have the right to live and work in the United Kingdom.

The closing date for applications is Friday 25th September.

Our Commitment To D&I

At Aqualis Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn't match every requirement, we encourage you to apply-your unique perspective could be just what we need.