AWS Delivery Consultant: Connect & Lex Cloud Solutions

Amazon Inc.; Manchester; On-site; GBP 90,000 - 120,000; Full time

Job summary

Amazon Web Services (AWS) Professional Services seeks a Delivery Consultant to design, implement, and manage AWS solutions that meet customer requirements and business objectives. You will guide migrations, provide technical leadership, and ensure best practices across project lifecycles.

You will work with customers and stakeholders, applying expertise in cloud architecture, NLP/NLU, and contact-center technology to deliver scalable, secure results and foster customer success in the cloud.

Qualifications

• Knowledge of the primary AWS services (EC2, ELB, RDS, Route53, S3).
• Experience implementing AWS services in distributed environments.
• Experience as a technical specialist in design and architecture.
• Experience in cloud-based solutions (AWS or equivalent), systems, networks, and OS.
• 3+ years of experience in cloud architecture and implementation.
• 3+ years as a contact center tech architect or senior contact center developer with platforms like Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using major frameworks (e.g., Rasa, Dialogflow, Lex, Azure Bot Service) at enterprise scale.
• 2+ years hands-on coding with REST APIs and web services, integrating 3+ contact center platforms (Genesys, Amazon Connect, Five9).

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs.
• Providing technical guidance and troubleshooting support throughout project delivery.
• Collaborating with stakeholders to gather requirements and propose migration strategies.
• Acting as a trusted advisor on industry trends and emerging technologies.
• Sharing knowledge within the organization through mentoring, training, and reusable artifacts.

Skills

AWS cloud architecture

REST API integration

NLP/NLU experience

Contact center tech

Solutions design

Technical leadership

Cloud migration

Tools

AWS Connect

Dialogflow

Rasa

Lex

Azure Bot Service

Genesys

Five9

Salesforce

Avaya

Cisco

Job description

Amazon Web Services (AWS) Professional Services seeks a Delivery Consultant to design, implement, and manage AWS solutions that meet customer requirements and business objectives. You will guide migrations, provide technical leadership, and ensure best practices across project lifecycles.

You will work with customers and stakeholders, applying expertise in cloud architecture, NLP/NLU, and contact-center technology to deliver scalable, secure results and foster customer success in the cloud.