AWS BAU Engineer: AI-Driven Automation

Cognizant; Greater London; On-site; GBP 75,000 - 105,000; Full time

Job summary

Cognizant is seeking a BAU Engineer with a strong automation and AI mindset to join our AWS BAU team in the United Kingdom. You will own day-to-day operations, monitor systems, resolve incidents, and drive automation initiatives across the cloud estate.

The role demands hands-on experience with Linux, AWS services, ITIL processes, and scripting, plus a proactive approach to reduce MTTR and move operations toward self-healing services.

Qualifications

• Proven BAU / IT Operations experience in a cloud environment.
• Strong hands-on knowledge of AWS services (EC2, VPC, ELB, RDS, S3, IAM, Lambda, etc.).
• ItIL-aligned incident/change/problem management experience.
• Automation skills using Ansible and scripting (Bash / Python / PowerShell).
• Experience with monitoring/observability tools (Datadog).
• Familiarity with container platforms (Docker) and infra as code tools (Terraform).
• Experience with CI/CD tooling (GitHub Actions, Jenkins).
• Exposure to GenAI/AI in operations and incident analysis is a plus.

Responsibilities

• Own and execute day-to-day BAU operations, including system monitoring, incident resolution, patching, and routine maintenance.
• Troubleshoot issues across Linux servers, AWS infrastructure, applications, and networking layers.
• Ensure adherence to SLAs, ITIL processes (Incident, Change, Problem), and operational controls.
• Perform root cause analysis (RCA) and implement long-term corrective and preventive actions.
• Support scheduled maintenance, upgrades, certificate renewals, and capacity planning.
• Maintain high-quality documentation, runbooks, SOPs, and knowledge articles.
• Lead the automation journey within BAU, identifying repetitive, error-prone, or manual processes suitable for automation.
• Design and implement automation solutions using scripting, Ansible, AWS services, and AI-assisted tooling.
• Leverage AI/ML and GenAI capabilities (e.g., AWS Bedrock, Lambda-based automation, AI-driven alert enrichment) to improve incident triage and diagnostics.
• Collaborate with SRE, DevOps, Security, and Architecture teams to embed automation and AI into operational workflows.

Skills

BAU Operations

AWS Services

ITIL Processes

Scripting Bash/Python

Datadog Monitoring

Docker

Terraform

CI/CD / DevOps

GitHub Actions

Jenkins

GenAI in Ops

SC Clearance Eligible

On-Call Experience

Effective Communication

Tools

Ansible

Docker

Terraform

GitHub Actions

Jenkins

Datadog

AWS CloudWatch

RedHat Satellite

Job description

Cognizant is seeking a BAU Engineer with a strong automation and AI mindset to join our AWS BAU team in the United Kingdom. You will own day-to-day operations, monitor systems, resolve incidents, and drive automation initiatives across the cloud estate.

The role demands hands-on experience with Linux, AWS services, ITIL processes, and scripting, plus a proactive approach to reduce MTTR and move operations toward self-healing services.