Awaab's Law Admin: Damp & Housing Case Manager

Mears Group; Gillingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance

Pension contribution

25 days annual leave

Job summary

Mears Group is seeking a motivated Administrator in Gillingham to support the Awaab's Law service. You will manage damp and mould case records, coordinate repairs, and liaise with residents, providers, and contractors to ensure timely compliance.

The role emphasizes accuracy, reporting, and proactive service delivery. This full-time permanent position offers a 42.5-hour week and benefits, with a salary up to £28,186.33 per year.

Qualifications

• Strong organisational skills and the ability to manage multiple cases in a fast-paced environment.
• Excellent attention to detail and accurate record-keeping.
• Confident communicator with strong written and verbal skills.
• Customer-focused approach and commitment to service delivery.
• Experience using Microsoft Office applications, especially Excel.

Responsibilities

• Provide administrative support to the Awaab's Law and operational teams, ensuring cases are recorded and managed within timescales.
• Coordinate and maintain records related to damp, mould and housing condition cases.
• Raise and process works orders, inspections, and follow-on actions for compliance.
• Monitor case progress and help track performance indicators and updates.
• Liaise with residents, housing providers, contractors, surveyors, and internal teams via phone and email.
• Produce reports and management information to support monitoring and improvements.
• Maintain accurate records and evidence for regulatory requirements.
• Support scheduling of inspections and remedial works to progress cases.

Skills

Organisational skills

Attention to detail

Verbal & written communication

Customer service

Microsoft Office

Multitasking

Tools

Microsoft Excel

Job description

Mears Group is seeking a motivated Administrator in Gillingham to support the Awaab's Law service. You will manage damp and mould case records, coordinate repairs, and liaise with residents, providers, and contractors to ensure timely compliance.

The role emphasizes accuracy, reporting, and proactive service delivery. This full-time permanent position offers a 42.5-hour week and benefits, with a salary up to £28,186.33 per year.