Administrator

Mears Group; Gillingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance

Pension contribution

25 days annual leave

Job summary

Mears Group is seeking a motivated Administrator in Gillingham to support the Awaab's Law service. You will manage damp and mould case records, coordinate repairs, and liaise with residents, providers, and contractors to ensure timely compliance.

The role emphasizes accuracy, reporting, and proactive service delivery. This full-time permanent position offers a 42.5-hour week and benefits, with a salary up to £28,186.33 per year.

Qualifications

• Strong organisational skills and the ability to manage multiple cases in a fast-paced environment.
• Excellent attention to detail and accurate record-keeping.
• Confident communicator with strong written and verbal skills.
• Customer-focused approach and commitment to service delivery.
• Experience using Microsoft Office applications, especially Excel.

Responsibilities

• Provide administrative support to the Awaab's Law and operational teams, ensuring cases are recorded and managed within timescales.
• Coordinate and maintain records related to damp, mould and housing condition cases.
• Raise and process works orders, inspections, and follow-on actions for compliance.
• Monitor case progress and help track performance indicators and updates.
• Liaise with residents, housing providers, contractors, surveyors, and internal teams via phone and email.
• Produce reports and management information to support monitoring and improvements.
• Maintain accurate records and evidence for regulatory requirements.
• Support scheduling of inspections and remedial works to progress cases.

Skills

Organisational skills

Attention to detail

Verbal & written communication

Customer service

Microsoft Office

Multitasking

Tools

Microsoft Excel

Job description

Annual salary: up to £28,186.33

Administrator

Location: Gillingham

Contract: Full time, Permanent

Hours: 42.5 hours per week, Monday - Friday

Salary: Up to £28,186.33 per annum

About Us

Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a motivated and organised Administrator to support the delivery of our Awaab's Law service. This role will play a key part in ensuring damp and mould cases are accurately managed, tracked, and completed within required timescales. Working closely with operational teams, residents, clients, and contractors, you will help maintain compliance, coordinate repairs and inspections, and ensure residents receive a responsive and efficient service.

Key Responsibilities:

• Provide administrative support to the Awaab's Law and operational teams, ensuring all cases are accurately recorded and managed within required timescales.
• Coordinate and maintain records relating to damp, mould, condensation, and other housing condition cases, ensuring information is up to date and audit ready.
• Raise and process works orders, inspections, and follow-on actions to support compliance with Awaab's Law requirements.
• Monitor case progress and assist in tracking key performance indicators, ensuring residents receive timely updates and responses.
• Liaise professionally with residents, housing providers, contractors, surveyors, and internal teams via phone and email.
• Produce reports and management information to support performance monitoring, compliance reporting, and service improvements.
• Maintain accurate records, certifications, correspondence, and evidence to support regulatory and contractual requirements.
• Support the scheduling of inspections, appointments, and remedial works to ensure cases are progressed efficiently.
• Work closely with supervisors and operational teams to identify outstanding actions and support the timely resolution of cases.

Key Criteria:

• Previous experience in an administration, compliance, customer service, or housing support role.
• Strong organisational skills with the ability to manage multiple cases and competing priorities.
• Excellent attention to detail and the ability to maintain accurate records and documentation.
• Confident communicator with strong written and verbal communication skills.
• Experience producing reports and managing data using Microsoft Office applications, particularly Excel.
• Ability to work effectively in a fast-paced environment whilst meeting deadlines and compliance requirements.
• Understanding of social housing, property maintenance, repairs, or compliance processes would be advantageous.
• Customer-focused approach with a commitment to delivering excellent service to residents.

Benefits

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave - up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Align with our company core values and beliefs including Mears Men, Women's Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diverse

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.