Aviation Regulatory Operations Specialist

Civil Aviation Authority; England; On-site; GBP 26,000 - 31,000; Full time

Job summary

The Civil Aviation Authority, the UK's aviation regulator, is seeking an Operations Support Officer at Gatwick. You will manage technical administrative processes for the Flight Operations team, cross-training to cover office hours and supporting approvals and compliance.

You will work with internal and external stakeholders, draft permissions and maintain records, using MS Office and Q-Pulse, with two days per week in the office and BPSS clearance essential.

Qualifications

• Experienced Administrator.
• Proficient with Microsoft Office applications.
• Able to work in a team and on your own.
• Methodical and organised with excellent attention to detail.
• Excellent communication skills, both written and verbal, with a variety of internal and external people.
• Produce good quality, accurate work to deadlines.
• Flexibility: cross-train across workstreams.
• Confident to ask questions and seek resolutions.
• Ability to deal with challenging customers or stakeholders.
• Proven time management and prioritisation in a busy environment.
• Work under pressure and meet deadlines.
• Ability to absorb and use guidance material.

Responsibilities

• Manage technical administrative processes for Flight Operations.
• Cross-train to ensure coverage during office hours.
• Oversee approvals: Air Operator Certificate holders, Aircraft Leasing Approvals, Part-NCC, Part-SPO.
• Utilise IT packages to support governance and planning.
• Deliver PBO processes with Oversight Manager to ensure compliance.
• Assure compliance of operating models against procedures.
• Standardise processes through training and monitoring to ensure consistent delivery.
• Draft and issue Permissions, Approvals, Variations and Exemptions.
• Maintain compliant record-keeping across Flight Operations.
• Engage with stakeholders at multiple levels as directed by business needs.
• Act as focal point for regulatory capture events and coordinate with stakeholders.
• Arrange and chair meetings.

Skills

Experienced Administrator

MS Office

Team player

Methodical

Attention to detail

Communication skills

Deadline-driven

Cross-training

Questioning mindset

Customer focus

Time management

Pressure management

Guidance reading

Technical information comprehension

Tools

Excel

Word

Access

Outlook

Ideagen Q-Pulse

SharePoint

Teams

Dynamics 365

Job description

The Civil Aviation Authority, the UK's aviation regulator, is seeking an Operations Support Officer at Gatwick. You will manage technical administrative processes for the Flight Operations team, cross-training to cover office hours and supporting approvals and compliance.

You will work with internal and external stakeholders, draft permissions and maintain records, using MS Office and Q-Pulse, with two days per week in the office and BPSS clearance essential.