Aviation IT Support Officer — Hands-on Tech & Growth

AirX Group; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave increasing with+

Bupa private healthcare

Private pension scheme

Specsavers Eyecare Scheme

Ongoing training

Collaborative culture

Job summary

AirX Jet Support, based at the London Stansted Diamond Hangar, is seeking a reliable IT Support Officer to join a busy, office-based team. You will report to the CTO and handle 1st/2nd line support while growing in a fast-paced, technical environment.

The role requires at least 1 year in IT support, familiarity with Office 365, Entra ID, and Intune, plus strength in problem solving and communication. A UK driving licence is preferred.

Qualifications

• 1 year of IT support or helpdesk experience.
• Basic knowledge of Office 365 applications.
• Familiarity with Entra ID (Azure AD) and Microsoft Intune.
• Strong problem-solving and communication abilities.
• Willingness to learn and work collaboratively.
• A valid UK driving licence is preferred.

Responsibilities

• Provide 1st and 2nd line technical support for hardware and software issues.
• Install and configure operating systems, devices, and peripherals.
• Set up workstations and user accounts for new joiners.
• Assist with IT inventory management and procurement.
• Perform routine IT-related checks and procedures.
• Monitor and maintain WiFi access points and network infrastructure.
• Support CCTV and access control systems.
• Provide IT support to staff, crew and engineers on site.

Skills

Office 365

Azure ID / Entra ID

Microsoft Intune

TCP/IP networking

Problem solving

Communication skills

Team collaboration

UK Driving Licence

Education

Diploma in IT or CompTIA A+

Tools

CCTV systems

WiFi network infrastructure

Access control systems

Job description

AirX Jet Support, based at the London Stansted Diamond Hangar, is seeking a reliable IT Support Officer to join a busy, office-based team. You will report to the CTO and handle 1st/2nd line support while growing in a fast-paced, technical environment.

The role requires at least 1 year in IT support, familiarity with Office 365, Entra ID, and Intune, plus strength in problem solving and communication. A UK driving licence is preferred.