IT Officer

AirX Group; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave increasing with+

Bupa private healthcare

Private pension scheme

Specsavers Eyecare Scheme

Ongoing training

Collaborative culture

Job summary

AirX Jet Support, based at the London Stansted Diamond Hangar, is seeking a reliable IT Support Officer to join a busy, office-based team. You will report to the CTO and handle 1st/2nd line support while growing in a fast-paced, technical environment.

The role requires at least 1 year in IT support, familiarity with Office 365, Entra ID, and Intune, plus strength in problem solving and communication. A UK driving licence is preferred.

Qualifications

• 1 year of IT support or helpdesk experience.
• Basic knowledge of Office 365 applications.
• Familiarity with Entra ID (Azure AD) and Microsoft Intune.
• Strong problem-solving and communication abilities.
• Willingness to learn and work collaboratively.
• A valid UK driving licence is preferred.

Responsibilities

• Provide 1st and 2nd line technical support for hardware and software issues.
• Install and configure operating systems, devices, and peripherals.
• Set up workstations and user accounts for new joiners.
• Assist with IT inventory management and procurement.
• Perform routine IT-related checks and procedures.
• Monitor and maintain WiFi access points and network infrastructure.
• Support CCTV and access control systems.
• Provide IT support to staff, crew and engineers on site.

Skills

Office 365

Azure ID / Entra ID

Microsoft Intune

TCP/IP networking

Problem solving

Communication skills

Team collaboration

UK Driving Licence

Education

Diploma in IT or CompTIA A+

Tools

CCTV systems

WiFi network infrastructure

Access control systems

Job description

AirX Jet Support is a UK CAA and EASA approved Maintenance Repair Organisation with approval to provide Line & Base Maintenance services on our parent company fleet of CL-600, EMB-135 and ERJ-190 series aircraft. We are now looking for a reliable and hands-on IT Support Officer to join its office-based team. This is a great opportunity for someone with a strong foundation in IT support who’s ready to grow in a fast paced, technical environment.

This role reports to the Chief Technology Officer and is based at the London Stansted Diamond Hangar facility working a Monday to Friday shift pattern.

Key Responsibilities

• Provide 1st and 2nd line technical support for hardware and software issues.
• Install and configure operating systems, devices, and peripherals.
• Set up workstations and user accounts for new joiners.
• Assist with IT inventory management and procurement.
• Perform routine IT-related checks and procedures.
• Monitor and maintain WiFi access points, network infrastructure, and internet connectivity.
• Manage and support CCTV and access control systems.
• Provide IT support to staff, crew, and engineers on site.

Requirements

• Minimum of 1 year of experience in a similar IT support or helpdesk role.
• Basic knowledge of Office 365 applications.
• Familiarity with Entra ID (Azure AD), Microsoft Intune, and TCP/IP networking.
• Strong problem-solving skills and the ability to manage and prioritise issues effectively.
• Excellent verbal and written communication skills.
• Willingness to learn and work collaboratively as part of a team.
• A valid and clean UK driving licence is preferred.

Education & Experience

• Diploma-level education in IT or industry certification (e.g. CompTIA A+), or equivalent hands-on experience.

What We Offer

• Competitive salary with opportunities for career progression.
• Generous annual leave – starting with 25 days, increasing by one additional day for each completed year of service, up to a maximum of 28 days.
• Bupa private healthcare to support employee health and wellbeing.
• Private pension scheme with the option to contribute via salary sacrifice.
• Specsavers Corporate Eyecare Scheme.
• Ongoing training and professional development opportunities.
• A collaborative, supportive, and high-performing culture where everyone's ideas are valued, achievements are recognised, and career development is encouraged.

Applicants must have the right to work in the UK.