Aviation Dispatch Operations Lead

John Menzies; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Menzies Aviation in Manchester is seeking a Dispatcher to join our Operations team. You will be the first point of contact for customers and airport personnel, coordinating staff and resources to meet service standards and on-time performance.

Responsibilities include handling RSMS billing, maintaining flight files, and ensuring all airline requirements are met. A full UK driving licence and dispatch experience are essential, with supervisory experience desirable.

Qualifications

• Full UK driving licence required.
• Well organised with good attention to detail, proactive and able to work in a dynamic team.
• Previous dispatch experience and knowledge of weight & balance.
• Able to adapt to airline loading variations.
• Able to recognise and deal with challenges promptly and efficiently.
• Ability to work in a pressured environment and adapt to changing demands.
• Previous supervisory experience is desirable but not essential.
• Exemplary punctuality and absence record.

Responsibilities

• Provide a professional line of communication for internal and external stakeholders.
• Manage recording and billing for airline customers in RSMS, ensuring billable services are entered promptly.
• Maintain understanding of operating systems in the operations department.
• Supervise proper maintenance of flight files and auditing as necessary.
• Ensure all airline requirements are met; request flight plans and ensure messages are sent.
• Consistently deliver high levels of customer service to airlines.
• Ensure the airlines product is delivered on time and to service level standards.
• Proactively plan ahead and take responsibility for the job at hand.
• Supervise the dispatch role and ensure policies and procedures are followed.
• Provide detailed information for any service failure and liaise with departments for delay analyses.

Skills

Full UK driving licence

Organised with attention to detail

Dispatch experience

Weight & balance knowledge

Adapt to loading variations

Problem solving under pressure

Punctuality & attendance

Supervisory experience (desirable)

Job description

Menzies Aviation in Manchester is seeking a Dispatcher to join our Operations team. You will be the first point of contact for customers and airport personnel, coordinating staff and resources to meet service standards and on-time performance.

Responsibilities include handling RSMS billing, maintaining flight files, and ensuring all airline requirements are met. A full UK driving licence and dispatch experience are essential, with supervisory experience desirable.