Aviation Catering Customer Success Lead

gategroup; Stretford; Vor Ort; GBP 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading aviation service provider in Stretford is seeking a Customer Service Manager to oversee operations and ensure compliance in food production. This role involves daily customer interactions, managing KPIs, meal evaluations, and collaboration across various departments. The ideal candidate will have a strong aviation catering background, leadership skills, and a solid understanding of food safety standards. Join a dynamic team that keeps the aviation supply chain running smoothly in a fast-paced environment.

Qualifikationen

• Solid experience managing busy food production or manufacturing operations.
• Aviation catering background with knowledge of compliance and security.
• Credentials in food hygiene and safety.
• Ability to develop long-term client relationships.

Aufgaben

• Bridge between operations and airlines, handling daily customer calls.
• Own customer KPIs, manage meal evaluations and investigate reports.
• Collaborate across departments ensuring effective communication.

Kenntnisse

Solid experience managing busy food production

Aviation catering background

Food hygiene and safety credentials

Strong interpersonal skills

Leadership and influencing skills

Jobbeschreibung

A leading aviation service provider in Stretford is seeking a Customer Service Manager to oversee operations and ensure compliance in food production. This role involves daily customer interactions, managing KPIs, meal evaluations, and collaboration across various departments. The ideal candidate will have a strong aviation catering background, leadership skills, and a solid understanding of food safety standards. Join a dynamic team that keeps the aviation supply chain running smoothly in a fast-paced environment.