Avaya Contact Center Solutions Designer — Public Sector

BT Group; Manor Park; Presencial; GBP 70.000 - 95.000; Tempo integral

Benefícios oferecidos por esta vaga

10% on target annual bonus

25 days Holiday

Private GP access 24/7 for you and the

2 weeks paid carers leave

Maternity/paternity/adoption leave

BT product discounts

Pension scheme 5% employee + 10% ER

Holiday purchase scheme

Resumo da vaga

BT Group is seeking a skilled design professional to shape complex in-life Avaya contact centre solutions for blue light customers. You will translate operational needs into end-to-end designs, work with architects and third parties, and guide delivery while managing risk.

You will influence technical directions, deliver clear documentation, and support senior stakeholders across bids and projects within BT’s Police & Government Design Team.

Qualificações

• Awareness of Cisco contact centre products and how they integrate with wider solution environments.
• Experience working with blue light organisations or knowledge of police control room environments.
• The role requires security clearances (SC or NPPV3) and the successful candidate must meet the relevant requirements.

Responsabilidades

• Lead the capture of detailed customer requirements and translate them into end-to-end solution designs.
• Partner with architects, customers and third parties to agree technical direction and delivery outcomes.
• Manage design reviews, validation and migration planning to ensure integrated, supportable solutions.
• Improve design delivery capability by driving consistent processes and identifying risks.
• Share specialist knowledge and contribute thought leadership to complex bids.

Conhecimentos

Avaya design

Networking

Virtualisation

Cloud technologies

Stakeholder management

Ferramentas

Cisco integration

Descrição da vaga

BT Group is seeking a skilled design professional to shape complex in-life Avaya contact centre solutions for blue light customers. You will translate operational needs into end-to-end designs, work with architects and third parties, and guide delivery while managing risk.

You will influence technical directions, deliver clear documentation, and support senior stakeholders across bids and projects within BT’s Police & Government Design Team.