Lead Service Design Architect — Managed Services

BT Group; Belfast City District; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

10% on target annual bonus

25 days Holiday

Private online GP 24/7

Pension scheme 5% employee / 10% from

Job summary

BT Group is seeking a senior service design professional to lead end-to-end service models for complex customer solutions. You will translate business and operational requirements into deliverable, cost-effective services and work with product teams to ensure operational readiness and pricing alignment.

You will manage relationships with customers and senior stakeholders, craft service content for bids, and drive continuous improvement across governance, reporting and tooling, supported by

Qualifications

• Strong experience designing managed services and translating requirements into tooling, governance and reporting solutions.
• Proven ability to lead stakeholders and negotiate with senior customers.
• Experience designing services for business customers and ensuring commercial viability.

Responsibilities

• Lead end-to-end service model design for complex customer solutions.
• Collaborate with product teams to ensure operational readiness and pricing.
• Manage relationships with customers and senior stakeholders, using clear communication and commercial awareness.
• Deliver service content for bids, including service models, proposals, schedules and SLAs.
• Improve service design methods and drive continuous improvement across governance, reporting and tooling.

Skills

Managed service knowledge

ServiceNow expertise

Stakeholder leadership

Job description

BT Group is seeking a senior service design professional to lead end-to-end service models for complex customer solutions. You will translate business and operational requirements into deliverable, cost-effective services and work with product teams to ensure operational readiness and pricing alignment.

You will manage relationships with customers and senior stakeholders, craft service content for bids, and drive continuous improvement across governance, reporting and tooling, supported by