Avaya Contact Center Solution Designer (Public Sector)

BT plc; Newcastle upon Tyne; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

10% on target annual bonus

25 days Holiday

Access to an online private GP 24/7

Market-leading paid carers leave

Maternity, paternity, adoption leave –

Discounted BT products

Pension scheme – 5% from you and 10%

Holiday purchase scheme

Job summary

BT plc in the United Kingdom is seeking a Customer Solution Design Specialist (Avaya) to translate blue light operational needs into integrated contact centre designs that are scalable and maintainable. You will collaborate with architects, customers and delivery teams to shape end-to-end solutions.

The role requires strong Avaya design experience, a broad understanding of networking, virtualization and cloud technologies, and the ability to influence senior stakeholders.

Qualifications

• Strong practical expertise in designing and supporting Avaya contact centre solutions.
• Ability to explain complex technical choices clearly to stakeholders.
• Experience turning customer needs into integrated technical designs and managing risks.

Responsibilities

• Lead the capture of detailed customer requirements and translate them into end-to-end solution designs.
• Partner with architects, customers and third parties to agree technical direction and delivery outcomes.
• Manage design reviews, validation, migration planning and updates to documentation.
• Improve design and delivery capability by driving consistent technical processes and risk resolution.
• Share specialist knowledge with colleagues and stakeholders and contribute to complex bids.

Skills

Avaya design

Contact centre design

Networking

Virtualisation

Cloud technologies

Stakeholder management

Tools

Cisco contact centre products

Job description

BT plc in the United Kingdom is seeking a Customer Solution Design Specialist (Avaya) to translate blue light operational needs into integrated contact centre designs that are scalable and maintainable. You will collaborate with architects, customers and delivery teams to shape end-to-end solutions.

The role requires strong Avaya design experience, a broad understanding of networking, virtualization and cloud technologies, and the ability to influence senior stakeholders.