Avaya Voice Engineer – Next-Gen Contact Centre (Contract)

Pontoon Solutions; London; Hybrid; GBP 100,000 - 220,000; Full time

Benefits offered by this job

Flexible working hours

Opportunity for innovation

Collaboration with a dynamic team

Job summary

A leading technology consulting firm is looking for a Principal Digital Recruiter to lead the design and implementation of Avaya Contact Centre solutions. The ideal candidate will have extensive experience in systems engineering, particularly in creating innovative solutions that enhance end-user experience. This contract role is essential in driving operational excellence and requires strong collaboration with business partners across EMEA.

Qualifications

• Able to configure ACDs and design call flows.
• Familiar with high availability configurations.
• Experience in voice recording integration.

Responsibilities

• Design and implement Avaya Contact Centre solutions.
• Gather business requirements through effective engagement.
• Review vendor financial proposals.

Skills

Avaya Contact Centre experience

Experience in designing call flows

Business acumen

Ability to work independently

Knowledge of SIP integration

Education

Experience in a similar role

Tools

VMware

Linux

EXSI platforms

Job description

A leading technology consulting firm is looking for a Principal Digital Recruiter to lead the design and implementation of Avaya Contact Centre solutions. The ideal candidate will have extensive experience in systems engineering, particularly in creating innovative solutions that enhance end-user experience. This contract role is essential in driving operational excellence and requires strong collaboration with business partners across EMEA.