AV Technician

Encore; Glasgow; On-site; GBP 26,000 - 28,000; Full time

Job summary

Encore is seeking an AV Technician to work in top venues and hotels across the UK. This entry-level position involves planning and delivering events, ensuring flawless execution, and providing excellent customer service. The role offers a full-time contract with competitive salary and benefits, including private healthcare and a clearly defined career path.

Benefits

Private Healthcare with no excess payments

Enhanced family leave provisions

Perkbox and Employee Assistance Programme

Company sick pay

Employee recognition and referral schemes

Clearly defined career path with support

Access to state-of-the-art technology

Global presence and opportunities

Long Service Programme

Qualifications

• Experience in service, hospitality, or AV/live events preferred.

Responsibilities

• Plan, prepare, and deliver events from small meetings to large productions.
• Assist in cleaning, testing, maintaining, and repairing equipment.
• Exceed client expectations with excellent service.

Skills

Customer Service

Technical Troubleshooting

Teamwork

Job description

1 day ago Be among the first 25 applicants

Location: Glasgow, Scotland

Salary: £26,000 to £28,000 (dependent on experience)

Company Benefits for an AV Technician:

• Private Healthcare with no excess payments for the employee
• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Employee recognition and referral schemes
• Clearly defined career path with support
• Access to state-of-the-art technology
• Global presence and opportunities
• Long Service Programme

Your responsibilities as an AV Technician:

Working in top venues and hotels across the UK, you'll be key in planning, preparing, and delivering events from small meetings to large productions.

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping, and repairing equipment
• Ensure flawless event execution through timely setup, operation, and breakdown
• Troubleshoot and resolve technical issues quickly
• Follow all security and safety measures, including PPE usage
• Report health and safety issues appropriately
• Work as part of a team on larger projects when required

Customer Service

• Exceed client expectations with excellent service
• Maintain positive client relationships through effective communication
• Meet clients on-site to ensure needs are met and equipment functions properly
• Monitor events and check in with customers throughout

Technical Skills

• Understand technical aspects and troubleshoot equipment/software issues
• Handle equipment challenges professionally and promptly

Systems Knowledge

• Follow company processes and complete paperwork accurately
• Utilize equipment sheets for setup and strike
• Upsell to increase revenue
• Assist with invoicing

Candidate Requirements:

• Experience in service, hospitality, or AV/live events preferred

Our Commitment:

Encore values diversity, equity, and inclusion, fostering innovative and collaborative workplaces that reflect our communities.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, IT
• Industry: Events Services