AV Technical Lead

Encore; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Encore is seeking an Audio-Visual Technician in London to assist with cleaning, testing, maintaining, prepping, and repairing gear before events. You will setup, operate, and breakdown intermediate AV equipment on schedule, while quickly troubleshooting issues that arise.

Role requires 2-3+ years in customer service or hospitality and at least 2-3+ years of AV experience; adherence to safety and PPE are required, with duties including onsite reporting and client interaction.

Qualifications

• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience is required.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report health and safety issues to the HSE Manager or appropriate Manager onsite.

Skills

Customer service

Technical aptitude

Troubleshooting

Education

High school diploma or GCSE equivalent

Tools

AV equipment

Job description

Key Job Responsibilities

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to
• troubleshoot and problem solve with equipment and software issues.
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional
• manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Drive Results - Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within Encore systems and applications

Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High school diploma or GCSE equivalent
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.