AV Support Technician

Unisys; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Unisys is seeking an AV Technician in London to manage AV tickets, maintain equipment, and provide technical support. The ideal candidate will have strong knowledge of audio-visual systems and experience in a similar role. Join a company that values diversity and offers opportunities for growth and development.

Benefits

Pension

Life Assurance

Private Medical

Option for private dental

Qualifications

• Previous experience in a similar role.
• Good knowledge of Audio-Visual, Digital Signage & VC Systems.
• Experience of installing AV & IT hardware and software.

Responsibilities

• Manage AV tickets and video conferencing requests.
• Maintain inventory of AV equipment.
• Provide technical support to customers.

Skills

Audio-Visual Knowledge

Digital Signage

Video Conferencing Systems

Customer Service

Time Management

Teamwork

Communication Skills

Job description

What success looks like in this role:

Unisys are looking for an AV Technician, with strong audio visual and video conferencing knowledge, to support our customer in London.

Responsibilities:

• The distribution and management of AV tickets, ad-hoc AV requests and video conferencing
• Maintain an inventory of supported rooms/suites and AV equipment therein
• Assist in providing data for reporting purposes
• Deal with day-to-day administrative duties and any ad-hoc duties required
• Install, diagnose, service and maintain industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suites
• May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
• Manage tickets in client’s ServiceNow environment
• Provides AV related technical support to customers in solving technical problems that occur during the operation of company supported products
• Desk side support specialist with good customer service manner
• May have project management responsibilities for smaller projects
• Performs maintenance as required
• Perform regular inspections to ensure AV equipment is setup and working correctly
• Provides follow-up on problems or escalation
• Work with local Facilities Management and 3rd party vendors where necessary to resolve issues (including escorting of OEM’s/Vendor support staff)
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Support the clients high pressure new business events

You will be successful in this role if you have:

• Previous experience in a similar role
• Good knowledge of Audio-Visual, Digital Signage & VC Systems
• Experience of installing AV & IT hardware and software and diagnosing & resolving problems
• Ability to plan and prioritize workload with good time management
• Ability to work under pressure
• Competent to a high level of computer literacy
• Able to work as part of a team
• Good communication skills both verbal and written

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees

"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!

What do we offer?

• Pension
• Life Assurance
• Private Medical
• Option for private dental

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.