AV Support Event Technician

Arthrex GmbH; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Contributory Pension

Private Medical Insurance

Life Assurance

Gym Discounts

Full job specific training provided

Job summary

Arthrex UK is seeking an experienced AV support professional to drive the transition from a fully outsourced AV model to a coordinated in-house function. You will provide hands-on AV support for Innovation Point events, working with UK Events, UK IT external AV suppliers and the Business Operations Manager.

You will stay involved in event delivery, escalate performance or resource issues, and help develop local AV processes as the function evolves while reporting to the Business Operations

Qualifications

• Apprenticeship or industry qualification or diploma.
• Dante Level 1-3 certification or equivalent.

Responsibilities

• Set up, operate and strike audio, video and lighting equipment for events, studio productions and trade shows.
• Support event requestors onsite to ensure AV requirements are understood and delivered.
• Monitor events and resolve technical issues.
• Provide Level 1 AV user support for meeting rooms and conference spaces.
• Coordinate AV equipment rental, labour and supplier activity for offsite events.
• Carry out routine maintenance and equipment checks.
• Document room setups, supplier contacts and recurring issues and local AV processes.
• Escalate issues to management when needed.

Skills

Audio mixing

Event support

Troubleshooting

Event coordination

MS Office

Windows

Mac OS

Customer service

Education

Apprenticeship/industry qualification

Dante Certification

Tools

Dante Level 1-3

AV equipment setup

Job description

Do you have excellent qualifications? Have you already achieved a lot in your career but still expect more?Then it's time to take the next step! At Arthrex, you can expect an innovative and international working environment.

We are one of the world’s leading companies in the field of orthopedics, arthroscopy, sports medicine and orthobiologics. True to our mission statement Helping Surgeons Treat Their Patients Better, we have been committed to developing innovative products and surgical procedures for over 40 years. Arthrex was founded in 1981 in Munich, Germany. Today our headquarters are based in Naples (Florida, USA) with a large network of subsidiaries in 21 countries. Our corporate culture is shaped by transnational cooperation as well as the exchange between colleagues of different nationalities. The opening up of new business fields and expansion of our product range help to secure continuous growth and enable us to take a leading role in the development of high-quality products both today and in the future. A major factor in this success is the commitment of our employees, in return for which we offer a motivating work environment where staff are valued and treated with respect.

We are one of the world’s leading companies in the fields of orthopedics, arthroscopy, sports medicine, and orthobiologics. True to our mission “Helping Surgeons Treat Their Patients Better,” we have been developing innovative products and surgical techniques for over 40 years. Arthrex was founded in 1981 in Munich and is now headquartered in Naples, Florida (USA), with additional subsidiaries in 21 countries. Our corporate culture is defined by cross-border collaboration and the exchange of ideas among colleagues from diverse national backgrounds.

The expansion into new business areas and the continuous development of our product portfolio contribute to our steady growth and ensure that we remain at the forefront of high-quality product innovation. Our employees play a key role in this success through their dedication and commitment. In return, we offer a motivating and appreciative work environment.

The Job:

This is the first dedicated in-house AV support role for Arthrex UK, supporting the transition from a fully outsourced model to a more internally coordinated AV function. The role provides hands‑on AV support for Innovation Point events (our UK Medical Education centre), working with UK Events, UK IT external AV suppliers and the Business Operations Manager. It will coordinate onsite supplier activity where required, elevate technical or service issues, and help develop local AV processes as the function evolves. Dotted‑line technical support from EMEA or Arthrex Inc. may be introduced in future. You will be expected to remain actively involved in the delivery of events, coordinating with outsourced providers where required and escalating any performance, resource or technical concerns to management. The role reports to the Business Operations Manager who you will work closely with to align on priorities, manage resource planning and support the continued development of the function.

Tasks and responsibilities:

Main Objective:

• To provide reliable hands‑on AV support for onsite and offsite events, including setup, operation, troubleshooting and coordination of audio, video and lighting equipment.

Essential Duties and Responsibilities:

• Set up, operate and strike audio, video and lighting equipment for events, studio productions and trade shows.
• Support event requestors onsite to ensure AV requirements are understood, tested and delivered.
• Monitor events throughout the day and resolve or raise technical issues.
• Provide Level 1 AV user support for meeting rooms, conference spaces, offsite labs and events.
• Coordinate AV equipment rental, labour and supplier activity for offsite events where required.
• Carry out routine preventative maintenance, basic troubleshooting and equipment checks.
• Support documentation of room setups, supplier contacts, recurring issues and local AV processes and trade shows.
• Monitor events throughout the day and resolve or expedite technical issues.

General requirements:

• Support the handover of knowledge from outsourced providers to establish local AV equipment checks, records and basic maintenance routines and helping document room setups, supplier contacts and standard operating approches.
• Identify recurring issues and recommending practical improvements.
• Build effective working relationships with UK Events, UK IT, suppliers and wider Arthrex AV contacts as the role develops.
• Frequent use and general knowledge of industry practices, techniques and standards. General application of concepts and principles.
• Individuals who work well under direct and indirect supervision knowing work will be reviewed for soundness of judgement and overall accuracy and adequacy.
• In depth knowledge of sound, video and lighting equipment.
• Good handling of MS Office applications.
• Ability to work on multiple events simultaneously and within deadlines.
• Exceptional organizational skills with emphasis on detail and follow‑through.
• Outstanding listening skills with the ability to empathize and focus on client service.
• Demonstrate initiative in the resolution of problems.
• Ability to work in a fast‑paced environment with quickly changing priorities.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Experience with audio mixing consoles, wired and wireless microphones, audio processing, signal flow, projections, IMAG, video routing and switching equipment.

Machine, Tools, and/or Equipment Skills:

• Working knowledge of Windows, Mac operating systems and Microsoft Office applications.

Reasoning Ability:

• Ability to identify issues, gather relevant information, troubleshoot effectively and raise where required.

Language and Communication Skills:

• Ability to communicate technical information clearly to colleagues, event requestors, suppliers, and management, and to record information as required.

Physical Demands:

• The role may involve manual handling of AV equipment and event materials in line with Arthrex UK health and safety procedures, reasonable adjustments may be made where required.

Vision Requirements:

• Visual acuity necessary to do the job safely and effectively.

Education and Experience:

• Apprenticeship and / or industry qualification or diploma.
• 5 years of related experience, or associated degree and 2 years of related experience.
• Certificates of relevance, eg Dante Level 1-3.

Working Arrangements:

Please note that this is a Full‑time position (40 hours per week) Monday to Friday However, given the nature of this role and as training slots may vary, flexibility and willingness to work evenings, weekends and public holidays may be required on occasion.

20% national only, also international as required.

Compensation and Benefits:

• Competitive salary and commission package based on level of experience and recognising your success.
• 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, Private Medical Insurance, Life Assurance, Gym Discounts and full job specific training provided.

All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.

Ready to make a difference with us?

If you're passionate about innovation, collaboration, and contributing to meaningful advancements in healthcare, we’d love to hear from you.

Take the next step in your career and become part of a team that’s shaping the future of medical innovation.

All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.