Audio Visual Maintenance Engineer

AVI-SPL Limited; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

AVI-SPL Limited in London seeks an Onsite Maintenance Engineer to provide on-site AV support at a designated customer location, collaborating with client teams and AVI-SPL support groups to maintain daily functionality of AV systems from meeting rooms to broadcast setups.

You will lead preventative and break-fix maintenance, troubleshoot networks and codecs, and coordinate with manufacturers and project teams to deliver reliable AV performance while upholding safety standards and superior

Qualifications

• Minimum of 3 years in an AV service or engineering role.
• Strong knowledge of AV systems, signal flow and troubleshooting.
• Experience with video conferencing platforms (Zoom/Teams/Cisco/Creston).
• Ability to work independently in a customer-facing role with minimal supervision.
• Excellent communication and interpersonal skills.
• Certifications such as AVIXA CTS, Creston, Dante, Biamp, Cisco devices are preferred.
• Formal electronics education is preferred.

Responsibilities

• Identify defective equipment and take ownership to resolution.
• Manage small projects within the defined scope of services.
• Interact with client and provide technical reports.
• Highlight issues immediately that may impact the multimedia estate.
• Work with client and supplier managers to provide resolution options.
• Plan and execute small technical projects.
• Interface with OEMs, developers, engineers and project managers for resolutions.
• Perform remote troubleshooting for local and regional offices.
• RMA hardware in line with asset management guidelines.
• Adhere to standard business practices and procedures.
• Collaborate with support teams to provide proper resolution options.
• Perform preventative maintenance: test/repair cables and hardware components.
• Adhere to local safety standards (Manual Handling, Working at Height, Health & Safety).
• Other duties as needed.

Skills

Technical leadership

Network troubleshooting

DSP/Codecs calibration

System logs analysis

Bench hardware repair

Analytical thinking

Prioritisation under pressure

Accountability

Education

AV/Engineering experience

Video conferencing platforms (Zoom/Teams/Cisco)

AV certifications (AVIXA CTS, Dante, etc.)

Electronics or related field

High School Diploma or equivalent

Job description

The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of audio visual and integrated conference room components / equipment. This role interfaces directly with the client daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms.

Essential Duties and Responsibilities

• Responsible for identifying defective or failed equipment and take ownership to resolution.
• Management of small projects work as defined in the scope of services.
• Interacting with client and providing technical reports.
• Highlighting to the client and team lead immediately any issues that may impact the client's multimedia estate.
• Work with client to support departments and Supplier Account Managers to provide proper resolution options.
• Plan and execute small projects from a technical point of view
• Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
• Perform remote troubleshooting for local and regional offices.
• RMA Hardware in line with asset management guidelines.
• Complete familiarity with, and adherence to, standard business practices and procedures.
• Responsible for identifying defective or failed equipment and take ownership to resolution.
• Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options.
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
• Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training.
• Other duties assigned as needed

Skills and Abilities

• Provide technical leadership for the onsite maintenance team.
• Perform network troubleshooting to diagnose static and dynamic IP addresses.
• Editsoftware code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback.
• Gather and analyse system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed.
• Perform bench repairs on faulty hardware where possible.
• Strong analytical and problem solving skills.
• Ability to prioritise tasks and be able to work under pressure.
• Able to take ownership and be accountable.

Education and/or Experience

• Minimum of 3 years in an AV Service or engineering role.
• Proven experience in audio-visual support, ideally in a financial organisation environment.
• Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques.
• Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston).
• Ability to work independently in a customer-facing role with minimal supervision.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices).
• Formal education in Electronics or related field preferred.
• Minimum of a High School Diploma or equivalent preferred.
• Basic IT network security & protocols.

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.