AV Field Technician

Better Days Recruitment; Slough; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Great benefits package

Company car

Mileage

Job summary

A recruitment agency seeks a Field Engineer in Slough, UK to install and maintain AV equipment for clients. This full-time position offers a comprehensive training program. The ideal candidate will possess customer service skills and a strong interest in technology. Responsibilities include educating customers, installing equipment, and scheduling service appointments. A driving license is required, and a CRB check will be performed for this role. Competitive benefits package and a company car provided.

Qualifications

• Experience in customer-facing roles is crucial.
• Willingness to learn about modern technology.
• Flexibility to work away from home may be required.

Responsibilities

• Install and maintain metering equipment in customer homes.
• Educate customers on equipment use.
• Provide excellent customer service while representing the client.
• Arrange service appointments and schedule visits.

Skills

Customer service skills

Knowledge of AV equipment

Understanding of Broadband systems

Software installation skills

Technological interest

Job description

My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team.

Covering the West London area, including Slough & Berkshire, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers households.

The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous.

They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.

Key Responsibilities

• Install and maintain metering equipment and software in customer homes.
• Educate customers in the correct use and care of the metering equipment.
• Remove Television and Broadband monitoring equipment from homes
• Provide training on the use of equipment and software to customers
• Store monitoring equipment safely when not installed in homes.
• Resolve or escalate any issues related to the monitoring equipment or software
• Provide accurate information to management, office staff and customers regarding field activity and equipment in customers homes.
• An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
• Experience in installing software and following menu systems on Windows computers.
• Ability to work without direct supervision to a high standard. The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
• Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
• Excellent customer service skills, as the field technician represents the client in customers homes. Professionalism, punctuality, and courtesy are essential.
• Flexibility to work away from home, with occasional overnight stays.
• A full driving license with no more than 6 points (company vehicle provided).

In return they offer a great benefits package, training, company car and mileage.

Please note a CRB check is required to undertake this role.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Broadcast Media Production and Distribution