AV Field Service Engineer

SCC; York and North Yorkshire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Volunteering days

Flexible benefits

Company benefits

Job summary

SCC is seeking an AV Field Service Engineer based in the North of England. The role covers attending customer premises to assess and repair AV faults, with on-site servicing and flexible hours within a hybrid working model. You will ensure high standards of customer service and maintain strong client relations while adhering to SLAs and KPIs.

A UK driving licence and security clearance are required. The position offers a competitive salary package with a broad flexible benefits scheme, two

Qualifications

• Demonstrated experience servicing and repairing AV equipment.
• Excellent customer service with professional conduct.
• Ability to communicate effectively at all levels.
• Willingness to work out of hours when required.
• Must have security clearance or willingness to apply for it.

Responsibilities

• Attend service calls and maintenance visits, including some overseas and out-of-hours.
• Identify and provide solutions to faults with AV equipment.
• Conduct meeting room checks to ensure equipment functions correctly.
• Deliver high-quality service to users and customers.
• Build and maintain positive client relationships.
• Fault finding and resolution of AV/VC problems.
• Provide accurate site surveys for SLAs.
• Ensure tickets are updated with current information in real time.
• Maintain PPE and safety equipment.
• Escalate issues to the team manager when required.
• Provide dynamic risk assessments when required.

Skills

AV equipment repair

Troubleshooting hardware & software

Customer service

Communication

Work under pressure

Out of hours availability

Security clearance

UK Driving Licence

Time management

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: AV Field Service Engineer

Location: York, Yorkshire (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process

2‑stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role Purpose

The role of the AV Field Service Engineer is essential in providing SLAs to our current Service clients. They will be based in the North of England and work alongside a team of engineers to attend customers premises to assess and repair faults within the customers Agreement with SCC Collab.

The position demands a skilled individual to be able to identify and provide solutions to faults with equipment or to carry out equipment servicing. Assess whether to repair equipment on site or RMA. Build and maintain positive relationships with clients, delivering high standards of customer service.

The individual must be able to work flexibly, and a level of overtime will be required.

Whether working individually or as part of a team, the individual upholds the company's standards by operating within established contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This role plays a pivotal part in enhancing overall productivity and user satisfaction through the delivery of efficient and reliable onsite services.

Security clearance or willingness to apply will be required for this role.

Full UK driving Licence.

Key responsibilities

• Attend service calls and maintenance visits, some overseas and OOH
• Identify and provide solutions to faults with equipment
• Conduct meeting room checks ensuring all equipment functions correctly
• Deliver a high‑quality service experience to users and customers
• Build and maintain positive relationships with clients
• Fault finding and resolution of AV/VC problems
• Provide accurate site surveys for SLA's
• Ensure tickets are updated with correct information in real time
• Maintain all PPE and safety equipment issued to them
• Escalate issues to team manager where required
• Provide dynamic risk assessments when required

Skills and experience

• Demonstrated experience of servicing and repairing AV Equipment
• Proven ability to troubleshoot both hardware and software issues, identifying and resolving technical problems efficiently
• Experience in providing exceptional customer service ensuring a positive and professional experience for customers
• Ability to demonstrate great communication at all levels
• Ability to work under pressure, both individually and part of a team
• Requirement to work our of hours if required
• Ability to gain security clearance
• Must have a UK Driving Licence
• Must have good time management

Equal Opportunities

We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.