Autonomous Service Manager – Workshop & MOT Leader

Perfect Placement UK Ltd; Leighton Buzzard; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Autonomy to run dept

Stable business

Diverse workload

Training & development

Long-term progression

Supportive ownership

Job summary

Perfect Placement UK Ltd in Leighton Buzzard is seeking an experienced Service Manager to lead a busy workshop and MOT centre. This senior role offers autonomy to shape processes, motivate technicians, and deliver high standards of service.

You will oversee daily operations, bookings, and customer interactions, with a focus on efficiency and profitability while supporting staff development and a long-term plan within a reputable independent service centre.

Qualifications

• Proven experience as a Service Manager or Senior role in a busy workshop.
• Strong leadership to develop technicians and front-of-house staff.
• Proven ability to drive productivity and quality standards.
• Confident in managing bookings, workflow, and customer communications.
• Commercially aware with focus on profitability and service levels.

Responsibilities

• Day-to-day management of workshop operations and workflow.
• Lead, develop and motivate technicians and front-of-house staff.
• Drive productivity, efficiency, and quality standards.
• Manage job allocation, bookings and throughput in the workshop.
• Ensure high customer satisfaction and retention.
• Maintain effective communication between workshop and reception.
• Identify areas for process improvements to optimise performance.

Skills

Leadership & team development

Workshop management

Customer service excellence

Operational efficiency

Decision making under pressure

Job description

Perfect Placement UK Ltd in Leighton Buzzard is seeking an experienced Service Manager to lead a busy workshop and MOT centre. This senior role offers autonomy to shape processes, motivate technicians, and deliver high standards of service.

You will oversee daily operations, bookings, and customer interactions, with a focus on efficiency and profitability while supporting staff development and a long-term plan within a reputable independent service centre.