Automotive Workshop Controller | Customer-First Service

Lithia UK; Hull and East Yorkshire; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Birthday day off

Family Leave Policies

Salary Sacrifice car scheme

Volunteer day off

Long service milestones

Training and career growth

Cycle to work scheme

High street discounts

Employee referral scheme

Job summary

Lithia UK is seeking a Workshop Controller in Hull to drive service quality and customer satisfaction. You will link Service Reception and Parts teams, monitor job progress, and guide colleagues through technical challenges.

The role requires a proven background in a vehicle service environment, strong planning skills, and the ability to coach apprentices while maintaining a customer-first approach.

Qualifications

• Proven experience within a service department in the motor industry.
• Excellent planning and organisational skills.
• Strong knowledge of Health and Safety.
• Confident with dealing with people at all levels and building rapport.
• Ability to negotiate and influence situations.

Responsibilities

• Assist in maintaining progress information against job allocation and ensure paperwork is completed to standard.
• Assist and advise team members in dealing with technical and job-related problems.
• Coach the workshop apprentices as required.
• Ensure the customer comes first.

Skills

Motor industry experience

People management

Health and safety

Scheduling and planning

Job description

Lithia UK is seeking a Workshop Controller in Hull to drive service quality and customer satisfaction. You will link Service Reception and Parts teams, monitor job progress, and guide colleagues through technical challenges.

The role requires a proven background in a vehicle service environment, strong planning skills, and the ability to coach apprentices while maintaining a customer-first approach.