Automotive Services Manager

TN United Kingdom; Renfrew; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that is the UK's leading retailer in motoring services and electric mobility. This exciting role involves engaging with customers, building strong relationships, and advising on a range of products and services to ensure they receive the best solutions. With a focus on teamwork and collaboration, you'll support your colleagues in delivering exceptional customer experiences while achieving sales targets. The company is committed to inclusivity and welcomes applications from diverse backgrounds, making it a great place to grow your career in a dynamic environment.

Benefits

25% Store Discount

Up to 60% Off Garage Bills

Discount on Breakdown Cover

Discounts on Groceries and Dining

Wellness Programme

Life Insurance

Uniform Provided

Sharesave Scheme

Cycle to Work Scheme

Health Cash Plan

Qualifications

• Proven experience in face-to-face customer service in retail or automotive.
• Ability to achieve sales targets and convert opportunities.

Responsibilities

• Engage with customers to provide tailored solutions and ensure satisfaction.
• Lead team efforts to achieve sales across various services.

Skills

Rapport-Building

Communication Skills

Customer Service

Sales Target Achievement

Team Supervision

Interest in Motoring Products

Job description

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Do you have a passion for all things motoring? And a real knack with customers?

This role will see you proactively engaging with customers, building rapport quickly, and advising on the products and services Halfords offers to provide the best solutions, ensuring customers leave with what they want and need.

You’ll lead and support your team to achieve sales across the Halfords group through referrals for services like Tyres, MOT, and other car maintenance needs. Recommending the right solution—whether fixing it in the car park, at our Autocentre, or via our Halfords Mobile Expert van—is central to this role.

Excellent at building relationships, you’ll collaborate with colleagues in our Autocentre and Mobile Expert teams to deliver a seamless customer experience.

To succeed in this role, you’ll need:

• Excellent rapport-building and communication skills
• Experience in delivering outstanding face-to-face customer service, ideally in retail sales or automotive environments
• A proven track record of achieving sales targets by converting conversations into opportunities
• Experience supervising and coaching team members
• A keen interest or experience in motoring products and services

We understand everyone has different priorities at various life stages, so we offer a wide range of rewards and benefits, including holiday, contributory pension, and more. You can expect:

• Store discount: 25% off most products across Halfords and Tredz
• Employee discount: up to 60% off garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover included
• Discounts on groceries, holidays, insurance, dining, and more
• Wellness programme offering free, confidential support and counselling 24/7
• Trade Price Bike Scheme: buy one bike per year at a significant discount
• Life insurance
• Uniform provided
• Option to join Sharesave scheme: purchase shares at 20% discount
• Cycle to Work scheme
• Wagestream: access up to 30% of your pay early and build a savings fund
• Health Cash Plan: cashback for healthcare costs and access to well-being services

We’re growing rapidly, focusing on motoring services and electric mobility. As the UK’s leading retailer in these areas, we’re excited to invite you to join our success story and help get the nation safely back on the move.

If you’re unsure whether you meet all criteria, we encourage you to apply anyway! At Halfords, we’re committed to an inclusive workplace, welcoming applications from all backgrounds and embracing diversity within our One Halfords Family.