Automotive Services Manager

Halfords; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading retailer in motoring and cycling products as a customer engagement leader. You will be responsible for building relationships with customers while leading your team to achieve sales targets across various services. This role offers a chance to contribute to the exciting growth phase of Halfords and be part of a diverse workplace committed to inclusivity.

Benefits

25% Store discount

60% discount on garage bills

Employee wellness programme

Life insurance

Option to join Sharesave scheme

Cycle to Work scheme

Health Cash Plan

Wagestream financial planning app

Uniform

Fantastic Trade Price Bike Scheme

Qualifications

• Proven track record in customer service and sales.
• Experience in supervising and coaching team members.
• Keen interest in motoring products and services.

Responsibilities

• Engage with customers to build rapport and advise on services.
• Support team in delivering sales across various services.
• Collaborate with Autocentre and Mobile Expert teams for seamless service.

Skills

Rapport-building

Communication

Customer service

Sales conversion

Job description

Social network you want to login/join with:

Do you have a passion for all things motoring? And a real knack with customers?

This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.

You’ll lead and support your team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.

Brilliant at building relationships, you’ll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.

To be a success in this role you’ll need:

• Excellent rapport-building and communication skills
• Experience of delivering great face to face customer service ideally in a retail sales or automotive based environment
• A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
• Experience of supervising and coaching others
• A keen interest in or experience of working with motoring products / services

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 60% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life insurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.