Out of Hours Service Manager - The Phoenix Collegiate

WMJobs; West Bromwich; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading educational institution seeks an Out of Hours Service Manager to oversee site operations beyond standard hours. Responsibilities include managing bookings and customer relationships to maximize facility usage. This permanent role offers 15 hours weekly, requiring excellent customer service skills and the ability to work evenings and weekends.

Qualifications

• Excellent customer service and communication skills required.
• Self-motivated and enthusiastic individual.
• Ability to work outside normal school hours.

Responsibilities

• Manage the site out of hours and oversee lettings.
• Promote facilities to local groups, clubs, and societies.
• Run the school site independently during usage.

Skills

Customer Service

Communication

Self-motivated

Job description

Out of Hours Service Manager - The Phoenix Collegiate

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Phoenix Collegiate,

Hours: 15 hours per week, all year

We are looking for a self-motivated and enthusiastic individual with excellent customer service and communication skills, to join our existing Site Management Team.

Following completion of our new school premises, grounds and community spaces, our first-class sports and activities facilities continue to be developed, offering additional excellent amenities to the wider community. The School is therefore looking to enhance our Site Management Team by appointing a full-time Services Manager who will be responsible for managing the site out of hours, overseeing our lettings. You will be expected to look after our existing customers whilst proactively promoting our facilities to groups, clubs and societies within the local community, in order to secure bookings and maximise the use of our fantastic amenities.

The post holder must be available to work outside normal school hours as well as during the standard school day, in order to be present when premises are in use – mainly during weekends but also including evenings. The role also requires someone with the confidence, ability and presence to run the school site on their own.

If you would like to discuss the requirements of this role, please call the school on 0121 588 8384 and ask for Brian Webb or Dave Russell.

Phoenix is committed to the protection and safety of its students. An enhanced DBS will be required before commencement in the post.

Further details and application forms are available from the School’s website: www.aspirebelievesucceed.com and should be returned to the HR team in School via email to [e-mail] or c/o the School’s postal address.

Closing date: Wednesday 9 July 2025 at 9.00am

Start Date: 1 September 2025, subject to satisfactory clearances

Pre-employment checks will be carried out in-line with KCSIE.

Hours

37 per week, worked over weekdays and weekends

Grade

Band D: £26,409 - £30,060 per annum

Location

The Phoenix Collegiate, Clarkes Lane, West Bromwich, B71 2BX

Contract

Permanent

Closing Date

Wednesday 9 July 2025 at 9.00am

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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