Service Manager

Royal Voluntary Service; Banbury; On-site; GBP 29,000; Full time

Job summary

Royal Voluntary Service seeks a dedicated Service Manager to lead operations at their Cornhill Community Centre. This full-time, fixed-term role focuses on managing staff, volunteers, and ensuring that community activities are delivered effectively. Key responsibilities include staff management, volunteer recruitment, and adherence to organizational standards to improve community access and wellbeing.

Benefits

26 days’ holiday plus statutory Bank Holidays

Ten weeks’ company sick pay

Pension scheme

Enhanced Family Leave schemes

Employee benefits package

24-hour doctor line

Confidential employee assistance programme

Online and on-the-job training

Flexible working opportunities

Career development opportunities

Qualifications

• Knowledge of community needs and local steering groups.
• Ability to initiate actions within agreed parameters.
• Experience managing volunteers and leading staff.

Responsibilities

• Manage the day-to-day operations of the Cornhill Community Centre.
• Lead and support centre staff and volunteers.
• Ensure compliance with service level agreements and policies.

Skills

Communication

Organisation

Listening

Networking

Tools

Microsoft Office

Job description

Royal Voluntary Service has an opportunity available for a SERVICE MANAGERto join our team.You will join us on a full-time, fixed-term basis until 31 March 2026, and in return, you will receive a salary of £28,043per annum.

About the SERVICE MANAGERrole:

We are recruiting aService Manager to be based at our Cornhill Community Centre.

The purpose of the Service Manager is to take responsibility, manage and lead the Cornhill Community Centre staff and volunteers, whilst managing the provision of activities within the community centre setting, enabling clients to have access to the full centre. This role includes the day-to-day management of the centre, staff management, recruitment, training and support of volunteers, networking with key stakeholders, activities are delivered and growth of the centre, in line with Royal Voluntary Service Vision and Core Values to achieve key performance targets.

You will also manage the day-to-day maintenance and management of the building. Ensure all activities are delivered in line with any service level agreement to achieve key performance targets of the Contract, in line with the Standard Operating Guide of the Commissioned Services Operating Model and in line with Royal Voluntary Service and Health and Safety standards and policies and to ensure more people are enabled to Volunteer and that the outcomes remain person centred.

Hours: 35 hours, Monday to Friday

Benefits

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our SERVICE MANAGER:

Knowledge

• Knowledge and understanding of the needs of the community, local steering groups, any associated groups.
• Commercially aware and able to build on income associated with minibus hire to the wider community.
• Ability to read between the lines of what you are being told to get to the heart of what matters to a client
• Ability to act on own initiative within agreed parameters.

Skills

• Excellent communication and listening skills
• Good organisation and facilitation skills
• Ability to build networks across the area and work in partnership with other Third Sector Organisations in the area.
• Ability to review and create new volunteer roles to meet the needs of the service and grow volunteering opportunities.
• A valid driving license and access to a vehicle with business insurance (mileage paid / reimbursed)

Experience

• Experience of working with people who are lonely or isolated and may be vulnerable
• Experience of managing volunteers and their needs
• Leadership and Direct line management responsibilities for local staff teams including regular objective setting and monitoring.
• Ability to proficiently use standard IT systems – Microsoft Office/Word/Excel, client database entry and management.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our SERVICE MANAGERplease click ‘apply’ today, we’d love to hear from you!

If you are successful with your application the role will be subject to satisfactoryDBS/PVG check.

The closing date for this role is 7 July2025.However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.