Automotive Services Manager

Halfords; Ashton-under-Lyne; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player in automotive retail is seeking passionate individuals to join their team. In this dynamic role, you will engage proactively with customers, ensuring they receive not only what they want but also what they truly need. Your exceptional rapport-building skills will help you deliver a seamless customer experience while working alongside talented colleagues. With a competitive salary and bonus structure, along with a generous colleague discount, this position offers a fantastic opportunity to thrive in the automotive sector. If you have a keen interest in motoring and a knack for customer service, this could be the perfect role for you.

Benefits

25% colleague discount

Access to discounts on everyday goods

Financial products and services discounts

Qualifications

• Experience in delivering face-to-face customer service in retail or automotive.
• Ability to build relationships and convert conversations into sales.

Responsibilities

• Engage with customers and advise on products/services for their needs.
• Work with teams to deliver sales through referrals for various services.

Skills

Rapport-Building

Communication Skills

Customer Service

Sales Target Achievement

Motoring Products Knowledge

Job description

Apply now Job no: 553566
Work type: Full time
Site: Ashton under Lyne, Snipe Retail Park
Categories: Auto Technician, Retail Management, Retail Colleagues, Autocentre Management
Location: Greater Manchester
Salary: £25,000 to £27,000 per year
Business Area: Retail

Realistic OTE as £30,000-£32,000 per year. Base salary: £25,000 to £27,000 per year.

Do you have a passion for all things motoring? And a real knack with customers?

This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.

You’ll work with a team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT, and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre, or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.

Brilliant at building relationships, you’ll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.

You’ll be paid a great salary and bonus and will enjoy 25% colleague discount across the Halfords Group as well as access to a wide range of discounts on everyday goods, financial products, and services.

To be a success in this role you’ll need:

1. Excellent rapport-building and communication skills
2. Experience of delivering great face-to-face customer service ideally in a retail sales or automotive-based environment
3. A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
4. Experience of sharing expertise with others
5. A keen interest in or experience of working with motoring products/services

We are the UK and Ireland’s leading retailer of automotive and cycling products and one of the UK’s leading MOT, car service, brakes, repairs, and tyres specialists. Join us and be part of our success story in getting the nation safely back on the move.