Automotive Services Manager

TN United Kingdom; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading retailer of motoring and cycling products as a customer-focused team leader. You'll engage with customers, drive sales, and ensure exceptional service delivery. With a passion for motoring, you'll help customers find the best solutions and enjoy various employee benefits.

Benefits

Employee discount

Store discount

Life insurance

Uniform provided

Health Cash Plan

Cycle to Work scheme

Wagestream

Sharesave scheme

Employee wellness programme

Discounts on groceries

Qualifications

• Experience in retail sales or automotive environment.
• Track record of achieving sales targets.

Responsibilities

• Engaging with customers and advising on products.
• Leading and supporting the team in sales.
• Building relationships with colleagues for seamless service.

Skills

Communication

Customer Service

Sales

Job description

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Do you have a passion for all things motoring? And a real knack with customers?

This role will see you proactively engaging with customers, building rapport quickly, and advising on the products and services Halfords can provide to give them the best solution, ensuring they leave with both what they want and what they need.

You’ll lead and support your team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT, and Services, as well as other car maintenance needs. Recommending the right solution for the customer is key, whether we can fix it in the car park, at our local Autocentre, or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.

Brilliant at building relationships, you’ll work with colleagues in our Autocentre and Halfords Mobile Expert teams to deliver a seamless customer experience.

To be successful in this role, you’ll need:

• Excellent rapport-building and communication skills
• Experience of delivering great face-to-face customer service, ideally in a retail sales or automotive environment
• A track record of achieving exceptional results against sales targets by converting conversations into opportunities
• Experience of supervising and coaching others
• A keen interest in or experience with motoring products and services

We know everyone has different priorities at different life stages, so we offer a wide range of rewards and benefits. These include:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 60% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
• An employee wellness programme offering free, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year from a range of bikes at significant discounts
• Life insurance
• Uniform provided
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app allowing access to up to 30% of your pay as you earn it and automatic salary savings
• Health Cash Plan - claim cashback for healthcare costs and access well-being services

We’re in an exciting growth phase, focusing on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure if you meet all criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace. We’re an equal opportunities employer and welcome applications from all backgrounds, embracing diversity within our Halfords Family.